Italian-Speaking Customer Support Specialist

4 days ago

Greece Align Full time

About The Role

We are seeking a highly motivated and communicative Italian-Speaking Customer Support Specialist to join our team, working remotely from anywhere within Greece. You will be the primary point of contact for our Italian-speaking customers, providing exceptional support and information regarding our tobacco products, services, and company policies. This is a vital role focused on maintaining high customer satisfaction and loyalty.

Key Responsibilities

  • Handle inbound and outbound customer contacts (via phone, email, and live chat) in Italian and English.
  • Respond to customer inquiries, resolve issues, and provide accurate, detailed information about our product range, orders, deliveries, and promotions.
  • Document all customer interactions, feedback, and resolutions accurately in the CRM system.
  • Adhere to all company guidelines, quality standards, and regulatory requirements concerning tobacco product communication.
  • Collaborate with other departments to ensure complex issues are resolved efficiently.
    Participate in ongoing training to stay updated on product knowledge and customer service best practices.

What We Offer

  • Competitive Compensation: A base gross salary of €1100 per month paid 14 times a year.
  • Performance-Based Bonuses: Opportunities for additional compensation based on achieving targets.
  • Comprehensive Benefits: Private Health Insurance coverage.
  • Career Development: Significant opportunities for career growth and professional development within a multinational company.
  • Work Equipment: All necessary equipment (laptop, headset, etc.) will be provided by the company.
    Remote Work: The flexibility of working 100% remotely from anywhere in Greece.

Working Hours and Start Date

  • Shifts: You will work 8-hour rotative shifts covering our 24/7 operational needs (Monday to Sunday). Flexibility to work evenings, nights, and weekends on a rotational basis is required.
    Starting Date: January 8, 2026

Requirements

Must-Have Qualifications:

  • Language Proficiency:

  • Fluent Italian (native or C1/C2 level) in both written and spoken communication.

  • English proficiency at a minimum B2 level (intermediate-high).

  • Residency in Greece: Must be legally eligible to work remotely from Greece.

  • Documentation: You must hold one of the following valid documents:

  • A valid Residency Card (with more than one year remaining validity).

  • EU Citizenship.
  • A valid Refugee Card.

Availability: Ability to work the specified rotative 24/7 shifts.

Good-to-Have Qualifications (But not essential):

  • Prior experience in customer service, call center, or a support specialist role.
  • Familiarity with CRM software (e.g., Salesforce, Zendesk).
    Experience working in a remote environment.

How To Apply

If you meet the requirements and are excited about a career with a global company, please submit your CV and a brief cover letter outlining your experience and eligibility to work in Greece.

Join our dedicated team and start your new career on January 8, 2026

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