Italian Speaking Helpdesk Support Agent

4 days ago

Greece Patrique Mercier Recruitment ES Full time

Patrique Mercier Recruitment ES is excited to offer a unique opportunity for Italian Speaking Helpdesk Support Agents to work from home, anywhere in Greece If you have a passion for technology and customer service, this is your chance to join a vibrant team while enjoying the flexibility of remote work. As a Helpdesk Support Agent, you will assist Italian-speaking customers with their technical inquiries, providing them with excellent service and support from the comfort of your own home.

Your contribution will help ensure that clients have the best experience possible with our products and services. Join us and be part of a supportive environment that values collaboration and innovation

Your Responsibilities
  • Deliver exceptional helpdesk support to Italian-speaking customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues with a focus on customer satisfaction.
  • Guide users on product usage and best practices for enhanced efficiency.
  • Document customer interactions accurately to aid in ongoing service improvement.
  • Collaborate with team members to build a comprehensive support system.
  • Participate in training sessions to stay current on product updates and technical knowledge.
Requirements
  • Fluency in Italian (both written and spoken) is essential.
  • Strong customer service orientation and communication skills.
  • Technical knowledge with a willingness to learn and adapt.
  • Prior experience in helpdesk or customer support roles is a plus.
  • Ability to work effectively in a remote environment, managing time and tasks efficiently.
  • Positive attitude and teamwork spirit.
  • A passion for technology and commitment to continuous improvement
Benefits
  • · Private Health Insurance
  • · Training & Development
  • · Performance Bonus
  • · Extra Salaries Per Year Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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