Croatian Speaking Customer Support Specialist

8 hours ago

Athens, Attica, Greece Kats Recruitment Full time


Customer Service Support Croatian Speakers

Croatian Greece (Athens On-Site) or Remote Across Greece

Introduction

We are looking for motivated Croatian-speaking professionals to join an established international customer service organisation in Greece. This opportunity is ideal for individuals who enjoy communication, problem-solving, and working in a multicultural environment. You will be part of a global team supporting well-known brands while developing strong professional skills in customer experience, communication, and service delivery.

Requirements

  • Fluent Croatian, with confident communication in English

  • EU citizenship or a valid Greek work permit

  • Strong interpersonal, problem-solving and active-listening skills

  • Customer-focused attitude and willingness to support others

  • Ability to navigate systems, multitask and handle different tools

  • Adaptability to shift schedules if required by the project

  • Previous customer service experience is an advantage but not mandatory

What Is the Job About

In this role, you will manage a variety of customer interactions via phone, email, chat and ticketing systems. Your responsibilities include understanding customer needs, providing accurate information, guiding users through solutions, and ensuring every interaction is handled with professionalism and empathy. You will work closely with team leaders and trainers to continuously improve your performance, contribute to team goals, and ensure a seamless customer journey across all touchpoints.

What We Offer

  • Competitive salary with monthly performance-based incentives

  • Complete relocation package to Athens (flight ticket + hotel stay)

  • Remote-work options from anywhere in Greece for eligible projects

  • Fully paid professional training delivered by experienced specialists

  • Private health insurance and access to employee wellness programs

  • Long-term career development opportunities in a growing organisation

  • Supportive work culture, modern office environment, and multicultural teams

This is an excellent opportunity to build a long-term career in customer experience while enjoying the lifestyle, culture and warm climate of Greece.


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