Croatian-speaking Customer Support
3 days ago
Position: Customer Support (Croatian Market)
Location: Athens, Greece available onsite or remote
Start Dates: 22 December, 1 January, or 30 January
Shift: Rotational 8-hour shifts between 09:00 and 19:00
Work Schedule: 40 hours per week (5 days/week)
Contract Type: Permanent
Monthly Salary: 1,300 - 1,500 gross
Salary Structure: Paid over 14 months per year
Additional Compensation & Benefits:
- 2 extra salaries (Summer & Easter bonuses)
- Christmas bonus included
- Meal allowance provided
- 3 weeks of fully paid hotel accommodation upon arrival
- 300 relocation bonus
- Full assistance with legal hiring documents and local registration
About the Role
Join our team as a Croatian-speaking Customer Service Agent, based in Athens or working remotely within Greece. You'll be part of a friendly, international team dedicated to helping travelers and accommodation partners enjoy smoother, happier experiences every day.
Responsibilities:
- Handle incoming calls, chats, and emails from customers and partners
- Research and resolve inquiries efficiently and accurately
- Support partners with room, rate, and availability questions
- Provide information using internal systems and tools
What You Bring
- Fluent in Croatian and English
- At least 6 months of experience in customer service, hospitality, retail, or F&B
- Excellent communication and multitasking skills
- Comfortable with computers and online systems
- Resident of Greece or willing to relocate with company support
What You Can Expect
- Supportive and approachable leadership
- A diverse, inclusive, and community-focused environment
- Ongoing learning and career development opportunities
- 25 days of annual leave per year
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