Croatian-speaking Customer Support

4 days ago

Athens, Attica, Greece Cross Border Talents Full time €15,600 - €18,000 per year

Position: Customer Support (Croatian Market)

Location: Athens, Greece available onsite or remote

Start Dates: 22 December, 1 January, or 30 January

Shift: Rotational 8-hour shifts between 09:00 and 19:00

Work Schedule: 40 hours per week (5 days/week)

Contract Type: Permanent

Monthly Salary: 1,300 - 1,500 gross

Salary Structure: Paid over 14 months per year

Additional Compensation & Benefits:

  • 2 extra salaries (Summer & Easter bonuses)
  • Christmas bonus included
  • Meal allowance provided
  • 3 weeks of fully paid hotel accommodation upon arrival
  • 300 relocation bonus
  • Full assistance with legal hiring documents and local registration

About the Role

Join our team as a Croatian-speaking Customer Service Agent, based in Athens or working remotely within Greece. You'll be part of a friendly, international team dedicated to helping travelers and accommodation partners enjoy smoother, happier experiences every day.

Responsibilities:

  • Handle incoming calls, chats, and emails from customers and partners
  • Research and resolve inquiries efficiently and accurately
  • Support partners with room, rate, and availability questions
  • Provide information using internal systems and tools

What You Bring

  • Fluent in Croatian and English
  • At least 6 months of experience in customer service, hospitality, retail, or F&B
  • Excellent communication and multitasking skills
  • Comfortable with computers and online systems
  • Resident of Greece or willing to relocate with company support

What You Can Expect

  • Supportive and approachable leadership
  • A diverse, inclusive, and community-focused environment
  • Ongoing learning and career development opportunities
  • 25 days of annual leave per year

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