Customer Success Executive

3 days ago

Marousi, Attica, Greece VesselBot-Enabling Sustainable Supply Chains Full time €45,000 - €55,000 per year


Join Us as a Customer Success Executive
Who We Are
We are an innovative startup dedicated to making the world more sustainable through cutting-edge technology solutions. Our flagship product provides visibility into greenhouse gas (GHG) emissions, empowering FTSE 500 companies to understand and reduce their carbon footprint.

Job Description
VesselBot is seeking a dynamic Customer Success Executive to join our team. The ideal candidate will be responsible for building strong client relationships, ensuring customer satisfaction, driving engagement, and building long-term relationships that enable both business success and environmental impact. By combining your knowledge of logistics with a passion for sustainability, you'll help customers seamlessly integrate our emissions visibility platform into their operations.

Key Responsibilities

  • Serve as the primary point of contact for assigned customers, ensuring a smooth onboarding and implementation process
  • Develop a deep understanding of each customer's logistics operations and sustainability goals
  • Drive product adoption and usage by delivering tailored guidance and best practices
  • Monitor customer health metrics and proactively address any issues or concerns
  • Provide training and support to customers to ensure they are effectively using the platform
  • Collaborate with the product and development teams to communicate customer feedback and contribute to continuous improvement
  • Identify opportunities for account expansion and renewal, supporting business growth and long-term partnerships

Requirements
Requirements and Skills

  • 2+ years of experience in a customer success, account management, or logistics operations role
  • Hands-on experience or working knowledge of the freight forwarding industry or broader logistics sector is essential
  • Excellent communication and interpersonal skills with a customer-centric mindset
  • Proven ability to manage multiple clients and priorities in a fast-paced, start up environment
  • Excellent problem-solving and critical-thinking abilities
  • Strong organisational and time management skills, with the ability to manage multiple accounts and priorities simultaneously
  • Fluent in English

Why Join Us?

  • Impact: Work on meaningful projects that contribute to a sustainable future
  • Innovation: Be part of a dynamic team at the forefront of technology and environmental responsibility
  • Growth: Enjoy opportunities to expand your skills and career in a fast-paced, mission-driven environment
  • Benefits: Enjoy a supportive work environment in our conveniently located offices, just a short walk from the train station. A very competitive salary and Ticket Restaurant card are provided


Ready to make a difference?
Apply now to join a team of passionate individuals working together to shape a better future

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