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IT Service Management Specialist

2 weeks ago

Athens, Attica, Greece ManpowerGroup Greece Full time €40,000 - €60,000 per year

Do you have experience in IT Service Management Solutions?

Are you excited to drive process improvements and new technologies?

Do you want to join a leading Technology Solution Provider?

ManpowerGroup Greece, on behalf of our client, is seeking an IT Service Management Specialist

Our client is a leading Technology Solution Provider, with focus on large-scale Digital Transformation Services

Location: Athens – City Center

Working Model: Hybrid (3 days office,2 remote)

You will be reporting to: ESM Manager

What you will do:

As IT Service Management Specialist, you will be part of the ITSM/ESM Team and you will participate in the design, implementation and support of large-scale enterprise projects

More specifically you will:

  • Design, implement, and continuously improve Enterprise Service Management (ESM)/ITSM solutions tailored to the needs of large-scale organizational structures
  • Collaborate closely with clients and cross-functional teams to gather requirements, analyze challenges, and define strategic, value-driven solutions
  • Deliver, configure, and customize robust service management solutions ensuring scalability and performance
  • Contribute to the development, enhancement, and alignment of ITSM/ITIL processes with the industry's best practices and organizational goals

Requirements

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 2+ years of hands-on experience in ITSM/ESM projects
  • 5+ years of experience in a Consulting or Technical BA role
  • SW Engineering background
  • Experience in any ITSM product such as ServiceNow, Jira etc
  • Solid Project Managements skills
  • Excellent communication, presentation and writing skills both in Greek and English
  • Ability to work individually or as a member of a larger team
  • Attention to detail and sense of accountability and ownership

Any experience in the following will be considered an asset

  • Knowledge of ITIL / ITIL certification
  • Experience in IT process consulting, optimization, or participation in BPMN projects
  • Participation in digital transformation or workflow automation projects

Benefits

Attractive compensation package

Continuous training on innovative products and solutions

  Recruitment Process:

·       If you're interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview.

 ·       As for the next steps, there will be 2 more interviews with the client either in person or online.

For any questions regarding this opportunity, please directly contact Anna Georgiou on the following email:

You can always check all our Technology Roles here:

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece