Norwegian Customer service specialist
2 days ago
Norwegian Customer Service Specialist
Description
Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.
Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
Customer Service: Deliver high-caliber customer service for their requests including delivery, warranties, and refunds.
Sales Support: Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Requirements
Experience in Customer Service preferred but not mandatory
Ability to resolve customer concerns and create a seamless customer experience.
Soft Skills, advanced Active Listening and Engagement
Confident, adaptable and Empathetic
Pleasant and positive attitude
Curious and solution-oriented
A B2 minimum in English
All document to work in Greece as no sponsorship would be provided for this position
Benefits
Competitive salary
Multicultural environment
Evolution and relocation possible
Relocation package : 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee
To apply or know more about the position please contact me
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