Spanish Customer service specialist

4 days ago

Athens, Attica, Greece Cross Border Talents Full time


Spanish Customer Service Specialist

Description

Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.

Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

Customer Service: Deliver high-caliber customer service for their requests including delivery, warranties, and refunds.

Sales Support: Provide support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Requirements

Experience in Customer Service preferred but not mandatory

Ability to resolve customer concerns and create a seamless customer experience.

Soft Skills, advanced Active Listening and Engagement

Confident, adaptable and Empathetic

Pleasant and positive attitude

Curious and solution-oriented

A B2 minimum in English

All document to work in Greece as no sponsorship would be provided for this position

Benefits

Competitive salary

Multicultural environment

Evolution and relocation possible

Relocation package : 2 weeks hotel accommodation + Flight ticket; airport pickup & real estate agency fee

To apply or know more about the position please contact me


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