Customer Service Specialist

3 days ago

Athens, Attica, Greece Mars Full time

Mars, Incorporated
is a family-owned company with over a century of history in the production of diversified products and offering services to people who own and love pets. With sales of more than $35 billion, the company is a global business that produces some of the world's most beloved brands: M&M's, SNICKERS, TWIX, MILKY WAY, DOVE, PEDIGREE, ROYAL CANIN, WHISKAS, EXTRA, ORBIT, 5, SKITTLES, BEN'S ORIGINAL, and COCOAVIA. Mars also provides veterinary services for pet health, including BANFIELD Pet Hospitals, Blue Pearl, VCA e Pet Partners. Headquartered in McLean, Virginia (USA), Mars is present in more than 80 countries. Mars' Five Principles - Quality, Responsibility, Mutuality, Efficiency and Freedom - inspire more than 140,000 Associates every day to create value for all partners and boost a growth they can be proud of. For more information on Mars, visit us on

CUSTOMER SERVICE SPECIALIST

RESPONSIBILITIES

The Associate in the role of
Customer Service Specialist Greece
, within the South Europe Customer Service / Supply Chain team, will manage the following activities on Greek market:

  • Manage order to cash process through company systems (SAP ATLAS and local tools), including related returns / refusals and credit notes
  • Ensure orders delivery as per customer requests by addressing day to day issues and communication with customers, sales and third-party logistic provider (delays, missing products, wrong/late documents…)
  • Ensure accurate and timely period and year end closing activities
  • Run performance analysis on Supply Chain KPIs, identify root causes and define corrective actions
  • Drive process and system improvements to increase efficiency and service level
  • Manage communication and alignment with the different functions within Supply Chain (planning, logistics) as well in the rest of the organization (sales, finance) and externally (customers, third-party logistic provider, vendors)

COMPETENCIES

  • At least 2 years' experience in related roles in multinationals in the consumer goods sector (FMCG)
  • Bachelor's degree, preferably in supply chain, economics or equivalent
  • Strong knowledge of SAP
  • Good use of Excel and Microsoft Office package
  • Precision and analytical skills
  • Speed of execution, flexibility and definition of priorities in situations of uncertainty
  • Customer focus, determination and continuous improvement approach
  • Ability to build trust-based relationship
  • Good communication and team working skills
  • Fluency in English (C2 level)

Employment Type

· Short term - Temporary: 1 year contract through Adecco)

Seniority Level

· Entry level

Based in Athens

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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