Croatian-Speaking Junior Customer Support
3 days ago
- Monday to Friday: 10:00 AM – 6:30 PM
Saturday & Sunday: 11:00 AM – 7:30 PM (Rotational shifts, full-time position)
About The Role
Are you a fluent Croatian speaker with a passion for helping others? We are looking for a motivated and empathetic Customer Support Representative to join a growing team, working onsite in Athens. You will be the first point of contact for customers, providing support and solutions to ensure a smooth and satisfying experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in Croatian
- Resolve issues efficiently and professionally, ensuring high levels of customer satisfaction
- Provide information about products, services, and order status
- Escalate complex issues to the appropriate departments when necessary
- Maintain accurate records of customer interactions
Collaborate with team members to ensure consistent and quality service
Requirements
- Fluent in Croatian (C1 or above)
- Good level of English (for internal communication)
- Excellent communication and interpersonal skills
- Ability to work independently and manage time effectively in a remote environment
- Comfortable using computers and basic software tools
Must be legally eligible to work in Greece and reside there
What We Offer
- Stable full-time contract
- Rotational shifts with work-life balance
- Comprehensive training and onboarding
- Opportunities for growth in an international company
- Supportive and multicultural team environment
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