Service Desk Agent

3 days ago

Athens, Attica, Greece Uni Systems Full time €25,000 - €40,000 per year

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Banking Agent to join our UniQue team

What will you be bringing to the team?

· Logging all relevant incidents, problems, service requests details and allocating categorization, prioritization and urgency.

· Providing first-line investigation and diagnosis

· Escalating incidents and service requests to 2nd level support teams (systems, network and content collaboration) and informing Service managers when its applicable (Critical/High incidents)

· Keeping Customer or internal users informed of progress

· Updating the Knowledge Base

· Monitoring and updating CMDB

· Reporting activities

Requirements

What do you need to succeed in this position?

  • Bachelor's degree with minimum 3 years of relevant working experience
  • Working experience with the below:

ü  HW/SW inventory knowledge

ü  Excellent analysis and problem solving

ü  Prioritizing incidents, requests, changes and problems

ü  Familiar with ITIL framework

ü  Basic banking knowledge experience

ü  Web and mobile banking basic experience

ü  End of day banking batch process and monitoring knowledge

ü  IT infrastructure basic knowledge

ü  Microsoft Azure Cloud Knowledge

ü  Availability to work on 24X7 rotating shift (Monday to Sunday including Holidays). 

ü  Fluent in English

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

Benefits

What are we offering to our UniQue IT people?

  • People-first approach and open environment to express your ideas
  • Ticket restaurant – meal vouchers
  • Corporate laptop and equipment
  • Corporate mobile phone subscription
  • Work-life balance and a hybrid #li-hybrid work model
  • Health and insurance plan for you and your family members
  • Employee consulting and guidance support by Ergonomia
  • Continuous training and certifications
  • Discounts on the services and products of our Group's companies
  • Gift vouchers for major life milestones
  • Special work schedule on summer Fridays and your birthday

  • Front Desk Agent

    3 days ago

    Athens, Attica, Greece THE WILD HOTEL BY INTERNI Full time €15,000 - €25,000 per year

    We are seeking a reliable and well-presented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will play a crucial role in providing excellent customer service and ensuring a smooth check-in and check-out process for our guests. The ideal candidate will be personable, detail-oriented, and able to handle various tasks...

  • Service Desk Agents

    3 days ago

    Athens, Attica, Greece KSM Full time €40,000 - €60,000 per year

    Στην ΚSM, έχουμε ως αποστολή μας να είμαστε ο στρατηγικός συνργάτης των εταιρειών σε θέματα Ανθρώπινου Δυναμικού και παράλληλά να συμβάλλουμε στην επαγγελματική εξέλιξη και ικανοποίηση των στόχων...

  • Service Desk Agent

    3 days ago

    Athens, Attica, Greece Uni Systems Full time

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Banking Agent to join our UniQue teamWhat will you be bringing to the team?· Logging all relevant incidents, problems, service requests details and allocating categorization, prioritization and urgency.· Providing...

  • Service Desk Agent

    3 days ago

    Athens, Attica, Greece Uni Systems Full time

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Banking Agent to join our UniQue teamWhat will you be bringing to the team?· Logging all relevant incidents, problems, service requests details and allocating categorization, prioritization and urgency.· Providing...

  • Dutch Service Desk Agent

    1 week ago

    Athens, Attica, Greece Cegeka Full time €25,000 - €35,000 per year

    About the jobAs a Dutch Speaking Service Desk Agent, you are the go-to person for resolving customer issues and ensuring a seamless support experience. You will provide assistance via phone, email, and chat managing tickets, troubleshooting problems, and following up until resolution. Your mission: Deliver quick, effective support that leaves our customers...

  • Front Desk Agent

    1 week ago

    Athens, Attica, Greece HELLAS RENTAL SOLUTIONS - EUROPCAR Full time €20,000 - €25,000 per year

    H εταιρεία HELLAS RENTAL SOLUTIONS,sub-franchisee της EUROPCAR, με γραφεία ενοικιάσεων αυτοκινήτων σε: Πειραιά,Καλαμάτα, Πάρο, Νάξο και Μήλο ζητά να προσλάβει:Υπαλλήλους Front Desk Agents για την στελέχωση των γραφείων της...

  • English/French-Speaking Service Desk Agent

    3 days ago

    Athens, Attica, Greece Code Full time €18,000 - €25,000 per year

    We are the1st Hub for DevelopersOur motto is"From Developers to Developers" Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speakwith developers (only) and tech (freak) expertsOur clientis a leading European IT solutions provider headquartered in...

  • Help Desk Agent

    1 week ago

    Athens, Attica, Greece M-STAT Full time €25,000 - €40,000 per year

    M-STAT, with over two decades of experience in transforming businesses in the mobile ecosystem, is seeking aHelp Desk Agentto join its dynamic team and support its mission of delivering innovative and reliable digital communication solutions.If you have strongcommunicationandproblem-solving skills, acustomer-oriented mindset, and a passion for technology and...

  • Service Desk Engineer

    2 weeks ago

    Athens, Attica, Greece GTP Works Full time €20,000 - €40,000 per year

    Service Desk Engineer (First Level Support – On-site)Location: Περιοχή πελάτη εντός ΑττικήςEmployment Type: Full Time | OutsourcingThe CompanyGTP Works consists of computer scientists and engineers with a passion to deliver, as well as enhance customer experience. When it comes to vague technology acronyms and terminology, we are...

  • Customer Service Agent

    14 hours ago

    Athens, Attica, Greece 19cbdcd3-7d99-41c9-a791-07f30b677f1d Full time €20,000 - €40,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...