English/French-Speaking Service Desk Agent

2 days ago

Athens, Attica, Greece Code Full time €18,000 - €25,000 per year

We are the
1st Hub for Developers
Our motto is
"From Developers to Developers"
Our vision is to provide real career opportunities for candidates that want to take the next step in their career. Code.Career is the first process that you will speak
with developers (only) and tech (freak) experts

Our client
is a leading European IT solutions provider headquartered in Belgium, with over 9,000 employees across 10+ countries. The company specializes in end-to-end IT services including infrastructure, cloud, software development, and managed services. Our client officially launched its Athens office in 2024, aiming to grow rapidly into a major delivery hub, supporting international clients across Europe. The Athens team is dynamic, multicultural, and focused on delivering excellence in customer and technical support services.

About the Role

As a.
English/French-speaking Service Desk Agent
, you will be the first point of contact for English/French-speaking users, providing technical assistance via phone, email, and chat. You'll be responsible for handling and resolving support tickets, documenting solutions, and escalating complex issues when needed. This role is ideal for individuals who enjoy troubleshooting, helping others, and working in a collaborative IT environment. Prior technical experience is a plus but not mandatory—training and guidance will be provided.

Key Responsibilities

  • Handle technical support requests from English/French-speaking end users.
  • Record and track issues in a ticketing system.
  • Troubleshoot hardware/software issues or escalate as needed.
  • Follow up with users to ensure problems are resolved.
  • Work closely with team leads and other departments to improve processes.

Requirements

  • Fluent English
    and
    very good French
    (both written and spoken).
  • Strong communication and problem-solving skills.
  • Basic IT literacy (Windows, MS Office, etc.); any prior technical experience is a plus.
  • Team spirit and willingness to learn in a fast-paced environment.
  • EU work permit and availability to work in shifts if required.

What They Offer

  • Competitive salary & benefits package.
  • Private health insurance.
  • Meal vouchers.
  • Hybrid work model (remote flexibility after initial training).
  • Annual leave starting at 22 days, with additional seniority days.
  • Ongoing training and career development within an international IT group.
  • A supportive, inclusive, and multicultural workplace.

  • French speaking customer service agent to Greece

    1 week ago

    Athens, Attica, Greece Global Career Full time €20,000 - €25,000 per year

    French-Speaking Customer Service Agent - Join Us in Athens, GreeceAre you a skilled communicator with a passion for customer service? Do you dream of working in one of Europe's most vibrant countries? We are looking for a dedicated and service-minded French-speaking Customer Service Agent to join our team in Greece - either on-site in Athens or remotely...

  • French Customer service agent

    5 hours ago

    Athens, Attica, Greece Velenosi&Meredith Full time

    Job Description: As a French Customer Service Representative, your role will be to assist French-speaking customers by providing excellent support for inquiries, troubleshooting issues, and ensuring a positive experience. You will help resolve problems and provide accurate information in a professional manner. Key Responsibilities: Assist French-speaking...

  • Dutch Service Desk Agent

    6 days ago

    Athens, Attica, Greece Cegeka Full time €25,000 - €35,000 per year

    About the jobAs a Dutch Speaking Service Desk Agent, you are the go-to person for resolving customer issues and ensuring a seamless support experience. You will provide assistance via phone, email, and chat managing tickets, troubleshooting problems, and following up until resolution. Your mission: Deliver quick, effective support that leaves our customers...

  • Service Desk Agent

    2 days ago

    Athens, Attica, Greece Uni Systems Full time

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Banking Agent to join our UniQue teamWhat will you be bringing to the team?· Logging all relevant incidents, problems, service requests details and allocating categorization, prioritization and urgency.· Providing...

  • Service Desk Agent

    2 days ago

    Athens, Attica, Greece Uni Systems Full time

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Banking Agent to join our UniQue teamWhat will you be bringing to the team?· Logging all relevant incidents, problems, service requests details and allocating categorization, prioritization and urgency.· Providing...

  • Service Desk Agent

    2 days ago

    Athens, Attica, Greece Uni Systems Full time

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Banking Agent to join our UniQue teamWhat will you be bringing to the team?· Logging all relevant incidents, problems, service requests details and allocating categorization, prioritization and urgency.· Providing...

  • French-Speaking Customer Service Representative

    5 hours ago

    Athens, Attica, Greece Cross Border Talents Full time

    Job Opportunity: French-Speaking Customer Service Representative Location: Athens, Greece (On-site & Remote Options Available) Work Type: Full-Time, Permanent Eligibility: EU Citizens Only About the Role Are you fluent in French and passionate about delivering excellent customer support? Join our international team in beautiful Athens You will assist...

  • French-Speaking Technical Support Customer Experts

    2 weeks ago

    Athens, Attica, Greece TP Greece Full time €25,000 - €35,000 per year

    Job Overview:Join us as a Customer Expert on our Technical Support Help-Desk for a wide range of data technology productsDo you have excellent French communication skills and a passion for technology? Join our team as a Customer Expert on our Technical Support Help-Desk You'll provide top-notch support for a wide range of data technology products, from hard...

  • Service Desk Agents

    2 days ago

    Athens, Attica, Greece KSM Full time €25,000 - €40,000 per year

    Στην ΚSM, έχουμε ως αποστολή μας να είμαστε ο στρατηγικός συνεργάτης των εταιρειών σε θέματα Ανθρώπινου Δυναμικού και παράλληλά να συμβάλλουμε στην επαγγελματική εξέλιξη και ικανοποίηση των...

  • French Customer Service Representative

    2 days ago

    Athens, Attica, Greece BrightPathcompany Full time €20,000 - €24,000 per year

    Location: Athens, Greece. Work Model: On-site | Remote in Greece Required Languages: French + English About the Role: We are hiring a French-speaking Customer Service Representative to relocate and support an international brand abroad We are looking for individuals who excel in communication and problem-solving, and who have a strong work ethic to...