Operations Manager

SWOT Hospitality, is a leading hotel management company, trusted by international investors, developers and top-scale hospitality brands. SWOT has extensive experience in management, investment and development strategies as well as sales, marketing and advisory services and is a valuable asset for businesses seeking guaranteed success.
We are seeking an experienced Operations Manager to oversee daily operations for a new boutique hotel located in the heart of Athens on the prestigious Voukourestiou Street, and it blends modern elegance with authentic Greek hospitality. With 18 thoughtfully designed rooms, personalized guest experiences, and a focus on service excellence, we aim to redefine boutique luxury in the city's cultural and fashion district.

Job Overview

The Operations Manager will play a pivotal role in the hotel's pre-opening setup and day-to-day management once operational. This position ensures that all departments front office, housekeeping, maintenance, and guest relations — run efficiently, aligned with the hotel's brand standards and service culture.

• Oversee daily hotel operations, ensuring smooth coordination between departments.
• Monitor performance standards, guest satisfaction scores, and operational KPIs.
• Supervise Front Office, Housekeeping, Maintenance, and Guest Relations teams.
• Handle guest feedback, service recovery, and complaint resolution promptly and professionally.
• Ensure compliance with health, safety, and environmental regulations.
• Manage inventory, purchasing, and cost control to meet budget targets.
• Implementing Standard Operating Procedures (SOPs).
• Participate in recruitment, onboarding, and training of hotel staff.
• Coordinate with contractors, suppliers, and vendors to ensure timely setup of all operational areas.
• Test and implement operational systems (PMS, POS, housekeeping, and maintenance software).
• Set up inventory systems for housekeeping, amenities, and F&B supplies.
• Support the marketing and sales team in pre-opening initiatives and soft launch activities.
• Handling budgeting, financial reports, and operational improvements.
• Implement initiatives for sustainability and operational efficiency.
• Maintain a strong presence on the floor, especially during peak guest interactions.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum 3–5 years of experience in hotel operations or management, preferably in a boutique or luxury hotel setting.
• Proven experience in pre-opening operations will be considered a strong asset.
• Solid understanding of front office, housekeeping, and maintenance workflows.
• Proficient in hotel management systems (PMS such as Opera, Cloudbeds, or RoomRaccoon).
• Analytical mindset with attention to detail and operational efficiency.
• Exceptional problem-solving and guest service skills.
• Ability to multitask and remain calm under pressure.

Benefits

• A dynamic, friendly and collaborative work environment.
• Opportunities for professional growth and career advancement.
• Competitive salary and benefits package.
• Wellbeing Initiatives
• Collaboration with top professionals in the luxury tourism industry.

About SWOT Hospitality  

• We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
• We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
• We will give you the opportunity to work with the best practitioners from Greek hospitality market.
• We offer stability and career prospects in a transparent working environment.
• We work with the best professionals in the tourism industry.