Guest Relations Agent

3 days ago

Athens, Attica, Greece SWOT Hospitality Management Company Full time €25,000 - €35,000 per year

SWOT Hospitality is seeking to recruit for the

Moxy Athens City Hotel,

Guest Relations Agent

About the role:

  • To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time span.
  • Continuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the results.
  • Build and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotel.
  • Anticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer service
  • Show commitment to guests when dealing with their concerns or challenges offering feedback and a satisfactory resolution.
  • Liaise with all departments to communicate any issues within the hotel either operational or guest related which may impact the business.
  • Assist with welcome experience – rooming process/meet and greet, guest interaction – work with lobby hosts and luggage porters to maintain guest experience.
  • Able to evaluate and select among alternative courses of action quickly and accurately
Requirements
  • Track record of experience in the luxury end of the market
  • Area hotel experience and / or knowledge is highly desirable.
  • The ability to improve and maintain high service standards
  • A self-motivated, driven, results orientated, and proactive attitude is required.
  • Great communicator and a genuine people person
  • Have a sincere love for hospitality and passion for high-end service delivery, guest focused individual.
  • Hands-on approach to all aspects of the role.
Benefits
  • Dynamic, Friendly and Supportive working environment
  • Opportunities for career development within the company
  • Work with the best professionals in tourism industry

why SWOT...

  • We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriott International, Accor Hotels, Hilton, Nikki Beach Worldwide and IHG Hotels & Resorts.
  • We are laser focused on hospitality strategic and financial advisory with an impeccable track record.
  • We will give you the opportunity to work with the best practitioners from the Greek hospitality market.
  • We offer stability and career prospects on a transparent working environment.
  • We work with the best professionals in the tourism industry.

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