Guest Service Agent – Season 2026

1 day ago

Athens, Attica, Greece Mandarin Oriental Lago di Como Full time €25,000 - €35,000 per year

Career Day – Thessaloniki | 25 November 2025

The Excelsior Thessaloniki 10 Komninon & 23 Mitropoleos Av, Thessaloniki 546 24, Greece

Meet the Recruitment Team of Mandarin Oriental, Lago di Como and discover exceptional career opportunities for the upcoming 2026 season. We are looking for talented hospitality professionals to join our team in one of Europe's most exclusive luxury resorts.

-Guest Service Agent – Season 2026

Mandarin Oriental, Lago di Como aims to be one of the most exclusive resorts in Europe, representing the true Italian elegance and understated luxury experience for a global clientele. Located on the stunning shores of Lake Como, our resort combines natural beauty, contemporary design, and the legendary service of Mandarin Oriental Hotel Group.

We are currently seeking a Guest Service Agent to join our passionate Front Office team for the 2026 season.

Main Responsibilities

  • Welcome and register guests upon arrival according to hotel standards.

  • Assist and escort guests to their rooms or destinations within the resort.

  • Provide prompt, courteous, and professional assistance to all guest inquiries.

  • Manage requests via phone and email efficiently and with attention to detail.

  • Record and review guest preferences in the PMS system.

  • Provide pre-arrival support and ensure seamless guest experiences throughout their stay.

  • Collaborate with the Concierge team to offer recommendations for restaurants, activities, and experiences.

  • Process guest payments accurately and in line with MOHG Controller's manual procedures.

  • Review invoices and accounts according to company policies.

  • Stay informed about hotel procedures, events, and communications.

  • Support colleagues across departments and maintain a cooperative attitude.

  • Perform any other reasonable duties as required by management.

Requirements

Mandatory

  • Previous experience in a similar position within a luxury hotel or resort.

  • Excellent command of English (spoken and written).

  • Strong computer and PMS (Opera or similar) skills.

  • Exceptional guest service attitude and attention to detail.

  • Elegant and polished communication style.

  • Team-oriented mindset and flexibility to work weekends and holidays.

  • Ability to multitask and remain calm under pressure.

Desirable

  • Knowledge of restaurants, bars, events, and attractions in the Lake Como area.

  • Understanding of transportation options and airport connections.

  • Diploma or degree in Hospitality or Tourism.

  • Previous international work experience.

-

Interested candidates are invited to apply in English. Shortlisted applicants will be contacted to join our Career Day in Thessaloniki on 25 November 2025 at The Excelsior Hotel.

Mandarin Oriental Hotel Group – We are fans of the exceptional.

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