Reservations agent

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Andronis
is currently recruiting for season 2025

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Reservations Agent

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We are looking for a Reservations Agent who wants to move his/her career forward. If this sounds as a great challenge, why don 't you join Andronis team consisting of 6 hotels in Santorini and Paros, with more than 600 employees, all driven by an inspiring purpose of providing the finest services around the world.

About Us 

Andronis Group consists of luxury hotels, fine dining restaurants & more in Santorini, Paros & Athens. 

Our mission is to offer true hospitality that will remain indelible in the heart and mind of every visitor. 

We are passionate about creating unforgettable moments and memories. We achieve this by ensuring that our guests truly enjoy simple pleasures. Each Andronis hotel is inspired by the landscape in which it is located, respecting the cultural heritage of the area. Our team is devoted to offering the warmest hospitality and unparalleled service to all our guests. Cosmopolitan life at its best & authenticity is what lies at the heart of the #AndronisExperience.

Meet the team

Our team consists of people with vision and passion for what they do. Our employees are our greatest asset and our greatest investment. We are committed to offering continuous training, personal development and support for each team member. On a daily basis, the management of the company, as well as a team of Mental Health scientists, take care of the well-being of every employee and each team on a personal and professional level.  

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As a Reservations Agent, you will…

• Handle Online Booking Engine and the group's multi-PMS
• Handle incoming requests (e-mail, phone calls and website)
• Process all reservation requests, changes, and cancellations received by phone or email
• Have knowledge of all major Extranets (Β2Β, B2C,OTAs)
• Room Allocation
• Communicate with the Sales and Accounting Departments regarding offers or following up on payments
• Answer questions about property facilities/services and room accommodations

Entry Requirements:

• At least 2 years experience in a relevant position in a 5* hotel
• Excellent command of the English language, both oral and verbal
• Knowledge of Opera PMS or relevant (Fidellio, Protel)
• Knowledge of any other language will be considered an asset
• Multi-tasking
• Excellent communication and organizational skills
• Ability to effectively working under pressure
• Experience in a multi-property management system will be considered an asset

We offer:

• Accommodation with AC, wi-fi, laundry access and access to our open air gym
• Continuous training opportunities (hard & soft skills)
• Free Counseling line for our employees and their relatives (mental health & business psychology)
• Discounted Mini Market prices at our Employee dedicated market
• Three meals per day at the staff restaurant
• Transportation to/from work
• Discounted rates at selected Andronis Restaurants

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Why be part of our journey?

It is a unique chance for you to work in one of the fastest growing hotel groups in Greece, alongside dedicated colleagues and professionals. Being a part of Andronis is not "just a job". There is purpose, passion, and meaning in what we do. We place great emphasis on passion and team spirit – reasons why our well-rehearsed team has been together for many years.

The goal Andronis set from the beginning is the provision of high-standard services for its customers, partners and the society of Santorini and Paros. A valuable pillar for Andronis is its staff, who are considered the most essential image of the company.

​Our promise to you

Andronis offers an energizing workplace adopting an open culture and transparent communication. We encourage a collaborative working environment while offering development opportunities for our employees. All our employees are treated with respect, while we strive to ensure you have the tools and resources you need to be successful.

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Andronis is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, age, sexual orientation, marital status, national origin, pregnancy, color, citizenship or any other group protected by the law.