VIP Guest Relations Agent

22 hours ago

Athens, Attica, Greece Mandarin Oriental Lago di Como Full time €30,000 - €60,000 per year

Career Day – Thessaloniki | 25 November 2025

The Excelsior Thessaloniki 10 Komninon & 23 Mitropoleos Av, Thessaloniki 546 24, Greece

Meet the Recruitment Team of Mandarin Oriental, Lago di Como and discover exceptional career opportunities for the upcoming 2026 season. We are looking for talented hospitality professionals to join our team in one of Europe's most exclusive luxury resorts.

-

VIP GUEST RELATIONS AGENT

Mandarin Oriental, Lago di Como's VIP Guest Relations Agent is in charge of assisting VIP guests with all their requests and desires during their stay at the resort.

Duties and responsibilities:

  • Assist VIP guests with their requests and plans for their stay in Lake Como

  • Welcome and escort VIP guests to their suites upon arrival, and assist the Front Office Team with check-in operations if needed

  • Meet and greet VIP guests upon check-out, ensuring any assistance for their departure

  • Coordinate the welcome amenities for all guests accordingly to their VIP level and special occasions

  • Establish and address special guests' preferences recorded in guests' history profiles, working closely with all the other departments

  • Maintain the highest quality database relating to guests' history and implement guests' recognition programs, in line with MOHG guidelines

  • Arrange dining reservations, activities, transportation and other leisure experiences within or outside the resort for all VIP guests

  • Ensure that all returning VIP guests are pre-registered and welcomed according to the hotel's Guest Recognition program

  • Prepare the daily internal journal

  • Handle small events from the initial enquiry to the final execution such as wedding proposals, elopements, celebrations and private dinners in collaboration with the other departments

  • Create special touches for our guests in collaborations with the other departments

  • Handle VIP guests' incoming and outgoing correspondence

  • Be knowledgeable of all in-house and arriving guests, as well as all daily events in the resort or other situations that might impact our guests' stay

  • Demonstrate teamwork by cooperating with and assisting colleagues as needed

  • Perform any tasks as deemed appropriate by the the management

Requirements:

  • Two-years experience in the same or a similar position in the luxury hospitality

  • Strong written and verbal communication skills

  • Full proficiency in English and Italian; an additional language is preferred

  • A good knowledge of Lake Como area is preferred

  • Able to multi-task, to problem solve and to work well in a team environment

  • Must be professional and willing to provide excellent guest services

  • Excellent organization, effective time-management skills and creativity

  • Flexible schedules and working hours

  • Availability to work on week-ends and holidays

Interested candidates are invited to apply in English. Shortlisted applicants will be contacted to join our Career Day in Thessaloniki on 25 November 2025 at The Excelsior Hotel.

Mandarin Oriental Hotel Group – We are fans of the exceptional.

  • Guest Relations Manager, Gennadi Grand Resort

    1 week ago

    Athens, Attica, Greece Lindos Hotels Full time €20,000 - €25,000 per year

    Στα Lindos Hotels είμαστε μια ομάδα με πάθος για εξέλιξη που συμβάλλουμε στο να έχουν οι άνθρωποι λίγη περισσότερη ηρεμία μυαλού. Η ανάπτυξη είναι μια από τις 4 αξίες μας και για αυτό τολμάμε να κάνουμε...

  • Guest Relations Associate

    1 week ago

    Athens, Attica, Greece upstreet Full time €20,000 - €25,000 per year

    UPSTREET aims to change the way people perceive traditional accommodation. Skillfully designed apartments, in neighborhoods thoughtfully selected ready to move in. Whether a stay is for a day, two months or a year, every UPSTREET apartment is carefully selected and prepared to provide a seamless living experience to every guest.We are looking for a Guest...

  • Guest Relations Manager

    7 days ago

    Athens, Attica, Greece NEPTUNE LUXURY RESORT Full time €20,000 - €25,000 per year

    Neptune Luxury Resort***** in Kos island is looking for candidates for the following position:Guest Relations ManagerThe successful candidate for this position will be responsible for make our clients feel welcome and ensure their pleasant and comfortable stay in our hotel.ResponsibilitiesReview arrival listsWelcoming guests in a friendly and professional...

  • Guest Service Center Agent

    1 week ago

    Athens, Attica, Greece Conrad Athens The Ilisian Full time €15,000 - €30,000 per year

    Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center. As a Guest Service Center Agent, you will be at the...

  • Guest Service Agent – Season 2026

    22 hours ago

    Athens, Attica, Greece Mandarin Oriental Lago di Como Full time €25,000 - €35,000 per year

    Career Day – Thessaloniki | 25 November 2025The Excelsior Thessaloniki 10 Komninon & 23 Mitropoleos Av, Thessaloniki 546 24, GreeceMeet the Recruitment Team of Mandarin Oriental, Lago di Como and discover exceptional career opportunities for the upcoming 2026 season. We are looking for talented hospitality professionals to join our team in one of Europe's...

  • VIP Account Manager

    7 days ago

    Athens, Attica, Greece Novibet Full time €30,000 - €60,000 per year

    Join Novibet as VIP Account Manager and Drive Global GrowthAre you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for building strong relationships with VIP customers, and thrive in a fast-paced environment, this could be the right opportunity for you.Who We AreFounded in 2010, Novibet is a leading GameTech company with...

  • VIP Account Manager

    7 days ago

    Athens, Attica, Greece Novibet Full time €25,000 - €50,000 per year

    Join Novibet as VIP Account Manager and Drive Global GrowthAre you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for building strong relationships with VIP customers, and thrive in a fast-paced environment, this could be the right opportunity for you.Who We AreFounded in 2010, Novibet is a leading GameTech company with...

  • Front Office Agent

    1 week ago

    Athens, Attica, Greece Conrad Athens The Ilisian Full time €25,000 - €35,000 per year

    Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.As a Front Office Agent at Conrad Athens The Ilisian, you...

  • Reservations Agent

    1 week ago

    Athens, Attica, Greece Canaves Collection Full time €25,000 - €35,000 per year

    Canaves Collection, one of the leading luxury hotel brands, is currently seeking a Reservations Agent to join our dedicated team. As a Reservations Agent, you will play a key role in ensuring an exceptional guest experience by handling reservations and inquiries.Canaves Collection is known for its collection of luxury properties, including Canaves Ena,...

  • Reservations Agent

    7 days ago

    Athens, Attica, Greece Conrad Athens The Ilisian Full time €25,000 - €45,000 per year

    Be part of the newest luxury hotel, Conrad Athens The Ilisian. Located within The Ilisian - the new multidimensional city destination of Athens, this new luxury hotel marks a new chapter in Athenian hospitality offering an unparalleled experience in the city's vibrant cultural and historical center.As a Reservations Agent, you will be the first point of...