Nordic Speaking Customer Service for Information Technology
1 week ago
Mercier Consultancy MD is excited to offer an opportunity for Nordic Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for tech-savvy individuals who enjoy helping customers navigate complex IT products and services. As a customer service representative, you will play a vital role in assisting clients with their inquiries, offering exceptional support in their native Nordic languages.
Key Responsibilities
- Respond to customer inquiries regarding IT products, services, and support via phone, email, and chat in a Nordic language
- Assist customers with troubleshooting technical issues and provide step-by-step guidance
- Educate clients on feature usage, installation procedures, and best practices
- Document customer interactions clearly and ensure follow-up on unresolved issues
- Collaborate with technical support teams to resolve complex technical problems
- Stay informed on the latest IT industry trends and product updates to better assist clients
Requirements
- Fluency in one of the Nordic languages (such as Swedish, Danish, Norwegian, or Finnish) is required; English proficiency is also beneficial
- Experience in customer service, particularly in the IT or technology sector, is preferred
- Strong technical aptitude and the ability to explain technical concepts in a clear manner
- Excellent communication and interpersonal skills
- Exceptional problem-solving abilities and attention to detail
- Proficient in using customer relationship management (CRM) tools and IT support software
- Willingness to work flexible hours, including evenings and weekends as necessary
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..
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