Key Account Executive

2 days ago


Athens, Attica, Greece Stoiximan Full time €40,000 - €60,000 per year
About us
  • Oversee the customer segment by closely monitoring customer performance and ensuring rewards, both online and offline, are offered in line with business requirements;
  • Identify individual customers and take timely, tailored actions based on their lifecycle stage (e.g., new Key Accounts, churning, lapsed, returning, big winners) to drive growth and activity within this segment;
  • Strategically plan and execute campaigns and bulk actions aimed at increasing engagement among high-net-worth customers;
  • Ensure campaigns are launched promptly, monitor their performance closely, and provide comprehensive reports;
  • Continuously assess the performance of the assigned customer segment at the market level and act upon emerging trends and insights;
  • Handle ad-hoc tasks and projects related to high-value customers as needed;
  • Utilise predictive modelling to identify potential new key customers and onboard them effectively;
  • Acquire in-depth knowledge of customers and build comprehensive profiles including their playing behaviours, preferences and dislikes;
  • Ensure compliant communications with our Key Accounts, including Health Checks, Responsible Gambling, affordability calls, and other relevant initiatives;
  • Collaborate closely with Compliance, Account Services and Customer Support teams to create a positive and secure gambling environment;
  • Play a vital role in driving business success by representing the voice of Key Accounts, providing valuable feedback and innovative ideas to enhance the overall customer experience;
  • Work in shifts, including weekends, as part of a rotating schedule.
What you'll bring:
  • Prior work experience in a customer-facing role;
  • Experience in key customer service will be considered an asset;
  • Native-level proficiency in Greek and excellent command of English;
  • Commercial acumen, analytical and organisational skills, attention to detail;
  • Excellent MS office skills;
  • Outstanding written and verbal communication skills;
  • Passion for the online gaming industry, either as a customer or through previous professional experience;
  • A strong sense of responsibility, reliability, and a proven ability to work well within a team.

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