Technical Support Representative

3 days ago

Athens Metropolitan Area, Greece Dragon Rooster Full time €104,000 - €130,878 per year

Job description

Job Title:
Technical Support Representative

Location:
Athens, Greece (On-site)

Relocation Package:
Available

Visa Sponsorship:
Not available

About the Role

We are looking for a
English-speaking Technical Support Representative
to join our support team in Athens. In this role, you will provide high-quality assistance to customers, resolving their issues and ensuring an excellent support experience.

This is a fantastic opportunity to work with one of the world's leading technology companies while enjoying life in one of Europe's most vibrant cities.

Key Responsibilities

  • Respond to customer inquiries via phone, email, or chat in
    English
    .
  • Troubleshoot operating systems and applications and services (software, accounts, subscriptions, etc.).
  • Provide step-by-step technical assistance with patience and clarity.
  • Escalate complex cases to higher-level support when necessary.
  • Maintain accurate records of customer interactions.
  • Deliver excellent service while adhering to performance targets.

Requirements

  • Fluent in English (C2 level)
    – both written and spoken.
  • Previous experience in
    customer support or technical assistance
    is an advantage.
  • Strong problem-solving and communication skills.
  • Ability to work on-site in Athens.
  • EU citizenship or valid EU work permit
    (no visa sponsorship available).

What We Offer

  • Relocation package
    (flight ticket to Athens + accommodation assistance).
  • Paid training to get you up to speed.
  • Private health insurance.
  • Opportunities for career growth within the company.
  • A modern, multicultural work environment.

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