Italian Customer Support Representative
5 days ago
Location:
Athens, Greece (On-Site)
Relocation Package:
Available
Visa Sponsorship:
Not provided
About the Role:
We are seeking a friendly and customer-oriented
Italian-speaking Customer Service Representative
to join our team in Athens, Greece. You will be responsible for handling customer inquiries and support ensuring an excellent customer experience in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries in
Italian
(and English if needed) - Provide accurate information and support on products, services, or orders
- Resolve customer issues effectively and efficiently
- Escalate complex issues to the appropriate departments
- Maintain detailed records of customer interactions in CRM systems
- Follow company policies and ensure a positive brand experience
Requirements:
- Fluency in Italian (C2)
and good
English communication skills (B2 or higher) - Previous customer service experience (via chat, email)
- Strong written communication and problem-solving skills
- Basic computer skills and ability to multitask
- EU citizenship or valid work permit for Greece (No visa sponsorship provided)
- Willingness to relocate to Athens (Relocation support available)
What We Offer:
- Competitive monthly salary
- Relocation package
including flight and initial accommodation - Paid training and career development opportunities
- Supportive and multicultural team environment
- Modern offices in central Athens
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