Customer Success Operations Manager

3 days ago


Athens, Attica, Greece Jiko Full time €40,000 - €80,000 per year

About Jiko

In an era of financial uncertainty, safeguarding corporate cash is more critical than ever. Jiko is designed for unmatched safety, liquidity, and simplicity — combining the innovation of a technology platform with the security of a regulated bank. By reinventing the traditional deposit model, Jiko offers Jiko Pockets—a seamless solution that combines the transactional ease of a bank account with fully automated investments in U.S. Treasury bills. Now, with JikoNet, institutions can securely move funds 24/7 across industries while keeping assets continuously invested and protected. Finance leaders can access Jiko Pockets and JikoNet through Jiko's online dashboard, secure APIs, and integrations with leading Treasury Management partners.

Position Overview 

Joining Jiko's Customer Success team as Customer Success Operations Manager, you'll contribute to the build out of a world-class global Customer Success and Support organization that drives business growth and delivers an exceptional customer experience. This role reports to the Director of Customer Success. 

You'll thrive in this role if you enjoy collaborating to build functions and processes that deliver for both the business and customers.

We're looking for a passionate individual who wants to grow with the company. The ideal candidates thrive on working in a fast-paced environment, look for efficiency in everything they do, always set high standards for themselves as well as their teammates, and like to have fun at work

What you will be doing

  • Partner with the Director of Customer Success to establish key procedures and processes for the Customer Success and Support functions at Jiko
  • Own and execute the operating rhythm for Customer Success and Support, including customer onboarding
  • Collaborate with partners and stakeholders in Product, Engineering, Operations, Sales and Compliance to establish key customer feedback loops and help to drive prioritization of enhancements and new feature requests on the roadmap
  • Act as subject matter expert and solution consultant on key customer and partner integrations and implementations
  • Serve as key customer point of contact alongside Operations and Engineering for the early US ET morning window, especially coordinating cross-functionally on urgent and important items

What experience you should have

  • 7–10+ years of professional experience, including 2+ years managing direct reports.
  • Proven background in Customer Success Operations, Customer Experience, and Customer Success or Support.
  • English fluency with exceptional communication skills and experience engaging sophisticated B2B and B2C customers.
  • Strong collaboration with Product and Engineering, with knowledge of best practices across both functions.
  • Experience with U.S. financial institutions and regulatory environments (FINRA broker-dealer, KYB/KYC, BSA, Reg E, fraud mitigation).
  • Highly diligent, detail-oriented, and process-driven, with expertise in documentation and a passion for execution excellence.

What we offer

  • Opportunity to grow within a high-potential startup
  • A collaborative, international and mission-driven team
  • Modern tech stack and agile ways of working
  • Jiko has a hybrid schedule in its San Francisco and Iceland offices (2 days in the office), and remote for other locations.
  • Compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs.

Additional Information

Jiko is working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Jiko is a proud equal-opportunity employer. We work hard to evaluate all employees and job applicants consistently and fairly. We provide an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. 



  • Athens, Attica, Greece RateParity - Hotel CRO Platform Full time €40,000 - €60,000 per year

    Are you a strong communicator who loves helping clients and solving problems?RateParity, a fast-growing hospitality tech company, is looking for a Customer Success Agent to support hotel clients using our tools and help them increase their direct bookings.As a Customer Success Manager, you will manage our hotel client portfolio, ensuring they maximize the...


  • Athens, Attica, Greece Triparound Full time €25,000 - €40,000 per year

    Ready to fast-track your career in one of the most exciting and fast-growing industries, travel tech?At Triparound, we're not just reshaping how the world's top top hotels and vacation rentals (VRs) manage guest experiences, we're building a passionate team that thrives on innovation, collaboration, and impact.If you're passionate about customer facing...


  • Athens, Attica, Greece Triparound Full time €40,000 - €60,000 per year

    Ready to fast-track your career in one of the most exciting and fast-growing industries, travel tech? At Triparound, we're not just reshaping how the world's top top hotels and vacation rentals (VRs) manage guest experiences, we're building a passionate team that thrives on innovation, collaboration, and impact. If you're passionate about customer facing...


  • Athens, Attica, Greece Orca AI Full time €120,000 - €180,000 per year

    Maritime Customer Success Manager– Orca AIOrca AI advances the maritime industry by providing intelligent navigation solutions, preventing collisions, and saving lives. We ensure safety in congested waterways and deep waters by staying committed in our vision to reduce human-caused errors through intelligent automated vessels.Our technology helps Captains...


  • Athens, Attica, Greece Kpler Full time €40,000 - €60,000 per year

    At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly...


  • Athens, Attica, Greece Palowise Full time €30,000 - €60,000 per year

    Are you driven by data and obsessed with delivering client impact? Do you thrive at the intersection of social media intelligence, digital marketing, and strategic client partnerships? Palowise is looking for aCustomer Success Managerto lead our Customer Success team and elevate our client experience to new heights.At Palowise, we harness the power of...


  • Athens, Attica, Greece Oceanic View Solutions Full time €40,000 - €60,000 per year

    About The RoleAre you passionate about helping customers succeed while driving growth? Do you enjoy building strong relationships with decision-makers, uncovering new opportunities, and demonstrating real business value? If youre excited by the combination of strategy, product expertise, and a customer-first mindset, then this role is a perfect fit.As a...


  • Athens, Attica, Greece Ignite Full time €45,000 - €55,000 per year

    We are seeking a highly motivated and dynamicGerman-Speaking Customer Success Account Managerto join our growing team in Athens. This is an exciting opportunity to work for a leading software company, where you will play a pivotal role in managing and nurturing relationships with our German-speaking clients. The position offers a hybrid working model,...


  • Athens, Attica, Greece Etraveli Group Full time €25,000 - €40,000 per year

    Job SummaryAs a Customer Success Senior Specialist (Digital Solutions), you will play a key role in designing and evolving the customer-facing digital post-booking flight experience. You will ensure customers can effortlessly resolve their needs independently, fostering quick, reliable solutions that minimize the need for manual customer service...


  • Athens, Attica, Greece Mastercard Full time €25,000 - €60,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...