Customer Support Assistant

7 days ago

Voula, Attica, Greece Travelive Full time €20,000 - €25,000 per year

Travelive is a collection of trusted destination management companies (DMCs) specializing in unique travel experiences tailored to individual clients. Our destination specialties include Greece, Italy, Croatia, Spain, Portugal, Morocco, Egypt, and Turkey.

Founded by a former advisor, Travelive was built around the challenges experienced by advisors selling the world. 

With offices in the US and across destinations, our dedicated teams led by Country Managers offer the benefits of working with a US company while also providing in-depth local knowledge, support, and a complete solution from 4* to ultraluxe.

Travelive expertise includes custom FIT itineraries, group and multi-generational travel, country combinations, pre-and-post cruise, shore excursions, private yacht charters, and villas. Travel planners are available for consultation with advisors and their clients. Itineraries are completed by our in-house concierge team and all guests have access to our 24/7 in-destination support. 

We are looking to expand our team in our Voula office in Athens, Greece, and are seeking an experienced individual for our current opening:
Customer Support Assistant.

Applicants should be highly motivated individuals seeking a career path featuring exceptional opportunities for personal and professional growth.

Position: Customer Support Assistant

Responsibilities include:

  • Completing tasks allocated by Supervisor
  • Replying to emails
  • Updating Booking Information
  • Management of internal & external email communication (via calls, texts, and emails) with clients and collaborators
  • Learning to handle client inquiries in a precise and timely manner ascertaining all requirements
  • Overseeing client itineraries and documents and ensuring prompt delivery
  • Troubleshooting issues efficiently and offer resolutions
  • Escalate unresolved issues to relevant superior
  • Provision of recommendations and brochures, leading to upsells
  • Assist the management team and Supervisor on ad-hoc requests
  • Mastering Travelive destinations, services, and itineraries
  • Staying current with the travel industry and destination trends, and relevant new developments
  • Maintaining good relationships with co-workers, taking direction from superiors, and working effectively as part of a team
  • Liaise with other departments effectively & efficiently

Qualified applicants should have:

  • Good communication skills and command of the English language both verbal and written
  • Ability to analyze trip details; BA degree preferred (or pursuance) or excellent score in High school
  • MS Office proficiency & documentation skills
  • Computer and technical knowledge/fluency
  • Ability to multitask and sound problem-solving skills
  • 2+ years prior experience in customer support preferred

Additional Skills:

  • Impeccable attention to detail
  • Must be team oriented, extremely motivated, and able to work independently
  • Ability to operate in a fast-paced environment and work under pressure
  • Proactive approach to support
  • Strong organizational skills and the ability to set priorities and meet deadlines
  • Result driven
  • Male candidates must have fulfilled their military obligations.

Travelive offers:

·       A unique opportunity to grow within one of the leading Destination Management Companies in the travel industry.

· Competitive salary.

· Friendly and professional working environment.

· An international and diverse work atmosphere

· Continuous opportunities for career progression

Compensation based on experience.

Please send a cover letter and CV to

Only applications submitted in English will be considered.

Travelive is an equal opportunity employer.

  • Assistant Travel Planner

    1 week ago

    Voula, Attica, Greece Travelive Full time €20,000 - €25,000 per year

    Travelive is a collection of trusted destination management companies (DMCs) specializing in unique travel experiences tailored to individual clients. Our destination specialties include Greece, Italy, Switzerland, Croatia, Spain, Portugal, Morocco, Egypt, and Turkey.Founded by a former advisor, Travelive was built around the challenges experienced by...

  • Technical Assistant

    1 week ago

    Voula, Attica, Greece minerva marine inc Full time €20,000 - €25,000 per year

    We are currently seeking a diligent and proactive individual to join Minerva Marine Inc. as a Technical Assistant, to play a vital role in supporting the technical aspects of the company's fleet and maritime activities.ResponsibilitiesMaintain accurate and organized technical records for existing vessels, equipment, and maintenance/reliability...

  • Technical Assistant

    1 week ago

    Voula, Attica, Greece Minerva Marine Inc. Full time €25,000 - €60,000 per year

    We are currently seeking a diligent and proactive individual to join Minerva Marine Inc. as a Technical Assistant, to play a vital role in supporting the technical aspects of the company's fleet and maritime activities. ResponsibilitiesMaintain accurate and organized technical records for existing vessels, equipment, and maintenance/reliability activities....

  • Personal Assistant

    1 week ago

    Voula, Attica, Greece INGROUP Greece Full time €15,000 - €25,000 per year

    INGROUPon behalf of its client, a hospitality group of hotels, is seeking for a,Personal Assistant & Office CoordinatorLocation:VoulaThe Role:The selected candidate will provide support to the daily operations of Management through organizational and coordination tasks.Key Responsibilities:Manage Management's calendar, appointments, and travel...

  • Assistant Logistics Coordinator

    1 week ago

    Voula, Attica, Greece Horizon Group Full time €12,000 - €13,200 per year

    · Provides an optimal transportation service according to client's request· Finds most cost-effective solution for client within a specific deadline· Provides client with quotation and time needed for entire operational case· Follows up with clients on orders for vessels with active operation· Instructs all parties involved and closely follows up until...

  • Italy Group Travel Specialist

    4 days ago

    Voula, Attica, Greece Travelive Full time €30,000 - €40,000 per year

    Travelive is a collection of trusted destination management companies (DMCs) specializing in unique travel experiences tailored to individual clients. Our destination specialties include Greece, Italy, Croatia, France, Spain, Portugal, Switzerland, Morocco, Egypt, and Turkey.Founded by a former advisor, Travelive was built around the challenges experienced...

  • Travel Planner

    2 days ago

    Voula, Attica, Greece Travelive Full time €25,000 - €40,000 per year

    Travelive is a collection of trusted destination management companies (DMCs) specializing in unique travel experiences tailored to individual clients.  Our destination specialties include Greece, Italy, Switzerland, Croatia, France, Spain, Portugal, Morocco, Egypt, and Turkey.With offices in the US and across destinations, our dedicated teams led by...

  • Accounts Receivable Analyst

    2 days ago

    Voula, Attica, Greece Swift Marine Full time €25,000 - €40,000 per year

    About the RoleWe are seeking an Accounts Receivable Analyst to join our Finance team.The role is responsible for monitoring incoming payments, reconciling accounts, and ensuring timely collection of outstanding balances in accordance with company policies and accounting standards.This position plays a key role in maintaining accurate records of receivables,...

  • Collection Analyst

    4 days ago

    Voula, Attica, Greece Swift Marine Full time €25,000 - €40,000 per year

    About the RoleWe are looking for a Collection Analyst to join our Finance team. This role is responsible for managing the company's accounts receivable portfolio, ensuring timely payments from clients, maintaining accurate records, and supporting the overall cash flow objectives of the organization.The ideal candidate is proactive, detail-oriented, and...

  • Procurement Specialist

    2 weeks ago

    Voula, Attica, Greece The Olon Full time €45,000 - €55,000 per year

    Job Title:Procurement SpecialistDepartment:ProcurementReports To:Procurement Manager / Head of ProcurementLocation:Voula, AthensJob Overview:We are looking for a detail-oriented and highly motivated Procurement Specialist to join our team. This role is responsible for sourcing, negotiating, and managing the procurement of goods and services required for the...