Collection Analyst

We are looking for a Collection Analyst to join our Finance team.

This role is responsible for managing the company's accounts receivable portfolio, ensuring timely payments from clients, maintaining accurate records, and supporting the overall cash flow objectives of the organization.

The ideal candidate is proactive, detail-oriented, and confident when communicating with customers to resolve outstanding balances while maintaining strong professional relationships.

• Monitor customer accounts to identify overdue payments and follow up proactively.
• Communicate with clients via email and phone to collect payments and resolve outstanding issues.
• Record collection activities and maintain up-to-date notes in the system.
• Collaborate with internal teams (Billing, Sales, Operations) to clarify disputes or missing documentation.
• Prepare weekly and monthly aging reports to track collection performance.
• Escalate problematic accounts to management when necessary.
• Ensure compliance with company policies and collection best practices.
• Contribute to continuous improvement of the collection process and customer experience.

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 3–5 years of experience in collections or accounts receivable.
• Strong communication and negotiation skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple accounts and priorities effectively.
• Proficiency in ERP systems and Microsoft Excel.
• English fluency required (written and spoken).

• Communication: Clearly and professionally communicates with clients to ensure timely payment.
• Negotiation: Effectively handles payment discussions while maintaining positive relationships.
• Problem Solving: Resolves payment disputes with tact and accuracy.
• Accountability: Takes ownership of assigned accounts and meets collection goals.