Remote Customer Success Manager
2 days ago
Location: 100% Remote
Lead customer success initiatives from the comfort of your home office. This remote position focuses on ensuring client satisfaction and retention across international markets.
Key Responsibilities:
- Manage customer onboarding and implementation processes
- Monitor customer health scores and usage patterns
- Conduct regular check-ins and success reviews
- Identify upselling and cross-selling opportunities
- Collaborate with internal teams to resolve customer issues
Requirements:
- Experience in customer success or account management
- Multilingual capabilities (Spanish/English preferred)
- Strong analytical and problem-solving skills
- Excellent presentation and communication abilities
- Proactive approach to customer relationship management
Gerente de Éxito del Cliente (Remoto - Internacional)
Ubicación: 100% Remoto
Lidera las iniciativas de éxito del cliente desde la comodidad de tu hogar. Este puesto remoto se centra en garantizar la satisfacción y la fidelización de los clientes en mercados internacionales.
Responsabilidades clave:
Gestionar los procesos de incorporación e implementación de clientes
Supervisar las puntuaciones de salud del cliente y los patrones de uso
Realizar seguimientos y revisiones de éxito periódicas
Identificar oportunidades de venta adicional y cruzada
Colaborar con los equipos internos para resolver los problemas de los clientes
Requisitos:
Experiencia en éxito del cliente o gestión de cuentas
Dominio de varios idiomas (se prefiere español/inglés)
Sólidas habilidades analíticas y de resolución de problemas
Excelentes habilidades de presentación y comunicación
Enfoque proactivo en la gestión de relaciones con los clientes
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