Remote Customer Success Manager

1 week ago


Athens, Attica, Greece jobsonboard Full time €35,000 - €60,000 per year
Gerente de Éxito del Cliente (Remoto - Internacional)

Location: 100% Remote

Lead customer success initiatives from the comfort of your home office. This remote position focuses on ensuring client satisfaction and retention across international markets.

Key Responsibilities:

  • Manage customer onboarding and implementation processes
  • Monitor customer health scores and usage patterns
  • Conduct regular check-ins and success reviews
  • Identify upselling and cross-selling opportunities
  • Collaborate with internal teams to resolve customer issues

Requirements:

  • Experience in customer success or account management
  • Multilingual capabilities (Spanish/English preferred)
  • Strong analytical and problem-solving skills
  • Excellent presentation and communication abilities
  • Proactive approach to customer relationship management

Gerente de Éxito del Cliente (Remoto - Internacional)

Ubicación: 100% Remoto

Lidera las iniciativas de éxito del cliente desde la comodidad de tu hogar. Este puesto remoto se centra en garantizar la satisfacción y la fidelización de los clientes en mercados internacionales.

Responsabilidades clave:

Gestionar los procesos de incorporación e implementación de clientes

Supervisar las puntuaciones de salud del cliente y los patrones de uso

Realizar seguimientos y revisiones de éxito periódicas

Identificar oportunidades de venta adicional y cruzada

Colaborar con los equipos internos para resolver los problemas de los clientes

Requisitos:

Experiencia en éxito del cliente o gestión de cuentas
Dominio de varios idiomas (se prefiere español/inglés)

Sólidas habilidades analíticas y de resolución de problemas
Excelentes habilidades de presentación y comunicación
Enfoque proactivo en la gestión de relaciones con los clientes



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