
Customer Support
3 days ago
Η εταιρεία MARYLAND ζητάει ένα δυναμικό άτομο για τον ρόλο Guest Experience & Reservations Agent, υπεύθυνο για διαχείριση κρατήσεων, εξυπηρέτηση πελατών και συντονισμό με ιδιοκτήτες καταλυμάτων.
Καθήκοντα:
- Επεξεργασία online και τηλεφωνικών κρατήσεων
- Παροχή πληροφοριών για check-in, check-out και πρωινό
- Επικοινωνία με επισκέπτες για ειδικά αιτήματα, αλλαγές και feedback
- Συντονισμός με ιδιοκτήτες για διαθεσιμότητες, προβλήματα ή εκκρεμότητες
- Διαχείριση αξιολογήσεων και βελτίωση της εμπειρίας φιλοξενίας
- Ενημέρωση πλατφορμών και εσωτερικών συστημάτων (Booking, Airbnb, Excel)
Απαραίτητα προσόντα:
- Εμπειρία σε customer service ή ρόλο κρατήσεων
- Καλή χρήση Η/Υ και συστημάτων κρατήσεων
- Πολύ καλή γνώση ελληνικών και αγγλικών
- Ομαδικό πνεύμα και καλή διαχείριση χρόνου
- Επικοινωνιακές δεξιότητες για συνεργασία με ιδιοκτήτες
Προσφέρουμε:
- Σταθερή ή εποχική συνεργασία
- Ανταγωνιστικός μισθός
- Εκπαίδευση σε συστήματα κρατήσεων και εξυπηρέτησης
- Προοπτικές εξέλιξης στον χώρο του τουρισμού.
Είδος Εργασίας: Πλήρης απασχόληση
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