Customer Support Greece
2 weeks ago
As a Customer Support / Technical Support Agent, you will be the primary point of contact for German OR Dutch-speaking customers, providing them with outstanding service and technical assistance. Your expertise will help resolve issues, answer inquiries, and ensure a seamless experience for our users.
Key Responsibilities:- Provide exceptional customer support via email, phone, and chat.
- Troubleshoot technical issues and offer timely solutions.
- Assist customers with product inquiries and ensure satisfaction.
- Document customer interactions and manage support tickets effectively.
- Collaborate with internal teams to improve services and address feedback.
- Stay updated on product knowledge and company policies.
- Participate in training sessions and ongoing development programs.
- Language Proficiency: German OR Dutch (C2 level) and English (B2-C1 level).
- Previous experience in customer service, technical support, or related fields is preferred.
- EU citizenship or valid work permit.
- Strong problem-solving skills and a customer-focused mindset.
- Ability to work independently and as part of a team.
- Excellent communication skills, both verbal and written.
- Competitive salary and monthly bonus.
- Relocation Assistance: Flight tickets and accommodation provided, depending on the project.
- Free health insurance with comprehensive coverage.
- Clear career growth pathways and development opportunities.
- A vibrant lifestyle in sunny cities rich in culture and high quality of life.
- Flexible relocation options—move within 1 week or up to 2 months, at your convenience
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