Customer Support Associate

3 days ago

Athens, Attica, Greece DENTSTORE GREECE Full time €25,000 - €40,000 per year

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries via phone, email, chat, or other communication channels.

  • Provide exceptional customer service by actively listening to customers' needs and concerns and offering appropriate solutions and assistance.

  • Effectively troubleshoot and resolve customer issues or escalate complex cases to the appropriate teams for further investigation.

  • Educate customers about our products, services, and policies to ensure they have a positive experience and maximize their value.

  • Document customer interactions and maintain accurate records of inquiries, feedback, and resolutions in our CRM (Customer Relationship Management) system.

  • Collaborate with cross-functional teams, including sales, product development, and operations, to address customer issues and improve processes.

  • Proactively identify trends or recurring issues and recommend solutions to enhance the overall customer experience.

  • Participate in ongoing training and professional development opportunities to stay updated on product knowledge, industry trends, and best practices in customer support.

Position Requirements:

  • Bachelor's degree or equivalent experience in a relevant field.

  • Previous experience in customer service or support roles preferred but not required.

  • Excellent communication skills, both verbal and written, with a strong focus on empathy, patience, and professionalism.

  • Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.

  • Strong problem-solving skills and the ability to think critically and creatively to resolve customer issues.

  • Proficiency in using CRM software and other support tools is a plus.

  • Positive attitude, team player mentality, and willingness to go above and beyond to exceed customer expectations.

  • Advanced English level (speaking and writing)

What We Offer:

  • Competitive salary

  • Opportunities for growth and advancement within the company.

  • Supportive and collaborative work environment where your contributions are valued.

  • Ongoing training and professional development opportunities.

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