Customer Experience Associate

3 days ago

Athens, Attica, Greece Prodege, LLC Full time €15,000 - €45,000 per year

Overview
The Customer Experience Associate is an entry-level role designed to build foundational knowledge of the Pollfish DIY research platform and the broader market research industry. Associates play a key role in supporting clients with early-stage inquiries, ensuring data accuracy, and escalating technical concerns as needed. Their work contributes to a seamless product experience, which directly supports platform adoption and revenue growth.

  • This position is Remote, Greece. You must be located in Greece to qualify for this role. The time zone this role will support is US EST time zone. The shift is WED-THU 12pm to 8pm, and FRI 4pm to 12am Greek time, MON and TUE off.***

Who We Are
Pollfish
, a Prodege, LLC company, is an online market research survey platform where data driven brands bring market research in-house for faster and smarter decision making. We have a proprietary network of 250M consumers/year which enables companies to connect with and understand real consumers worldwide in a fast, easy and cost-effective way.

Primary Objectives

  • Respond to basic platform inquiries and triage incoming issues.
  • Escalate complex problems to Specialists or Sr. Specialists.
  • Learn and apply best practices in survey setup and quality review.
  • Document and track customer interactions in CRM.

Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Detailed Job Duties: (typical monthly, weekly, daily tasks which support the primary objectives)

  • Monitor and respond to customer inquiries during night shifts, focusing on basic product questions and data quality checks.
  • Assist in reviewing client project setup for completeness and accuracy under guidance from more senior team members.
  • Clean survey responses by identifying and flagging irrelevant or poor-quality data using internal tools.
  • Document and escalate technical issues or bugs to Specialists or the Team Lead.
  • Update customer records and notes in Hubspot and contribute to shift handover documentation.
  • Shadow Specialists and attend training sessions to build foundational product and industry knowledge.

What does SUCCESS look like?

Success in this role means gaining foundational knowledge of our DIY research platform and the broader market research space, while confidently handling basic support inquiries during lower-volume shifts. Associates who succeed are curious, eager to learn, and consistently accurate in their documentation and issue triage. They demonstrate growth in their ability to understand product functionality and contribute to positive user experiences. By supporting platform adoption and client satisfaction, they directly contribute to product-driven revenue growth.

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