Customer Care Senior Associate

Who We Are
Prosperty is a PropTech company, already present in 4 locations and operating in 2 countries, recognized as the 5th fastest-growing company in Southern Europe We are at the forefront of the PropTech industry, developing innovative solutions to streamline and enhance the real estate experience for all stakeholders. From our cutting-edge property search platform to our advanced property management tools, we are dedicated to improving the efficiency and transparency of the real estate market. With a strong focus on customer satisfaction and a commitment to using the latest technologies, we are poised for continued growth and success.

We are a forward-thinking company that designs and develops state-of-the-art technologies to improve the way people search for, buy, and manage properties. Our team is made up of innovative thinkers and problem solvers who are passionate about making a difference in the industry.

We have been certified as a "Great Place to Work", and we intend to continue to invest in our people, cultivating an excellent work environment with unlimited opportunities to learn and grow.

Join our dynamic PropTech company and be a part of the revolution in real estate technology

For more information, you may visit our website:

What We're Looking For
As Prosperty continues to grow, we are looking for a
Customer Care Senior Associate
, a highly motivated, customer-focused, and data-driven professional who will both lead by example and actively engage in daily customer communications.

In this role, you will act as the voice of Prosperty across all communication channels, while also analyzing performance data, proposing process improvements, and supporting the development of the Customer Care team. You will collaborate closely with Sales, Operations, and Product departments to ensure a seamless customer experience across every touchpoint.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats, providing high-quality and consistent customer support.
• Monitor daily activity and performance metrics, ensuring adherence to service standards and KPIs.
• Prepare regular reports and insights on team performance and customer satisfaction trends.
• Identify areas for process improvement and collaborate with internal teams to implement enhancements.
• Coach and support Customer Care Agents, fostering a culture of accountability and continuous learning.
• Ensure CRM data accuracy and the effective use of communication tools and templates.
• Collaborate with Sales and Operations teams to resolve complex customer issues efficiently.
• Participate in onboarding and training of new agents, ensuring alignment with Prosperty's service values.

Qualifications & Skills

• Bachelor's degree in Business, Communications, or a related field will be considered an asset.
• 3+ years of experience in Customer Care, Customer Experience, or similar client-facing role (real estate or service industry experience preferred).
• Proven experience in handling customer inquiries while managing team operations or mentoring others.
• Strong analytical mindset with ability to prepare and interpret reports and performance metrics.
• Experience with reporting tools such as Power BI or Tableau will be considered a strong plus.
• Excellent communication and leadership skills, with fluency in Greek and English.
• Hands-on experience with CRM and call management systems.
• Ability to work effectively in a fast-paced, dynamic, and data-driven environment.

What We Offer

• Competitive salary
• Training sessions to enhance your skills
• Private health insurance
• Transportation (Company Bus)
• A modern, creative, and vibrant work environment, certified as a "Great Place to Work"
• Continuous growth and development opportunities

We appreciate all applicants, but only shortlisted candidates will be contacted for an interview.
As a certified Great Place to Work, we take pride in the work we do and the people we work with. Join us