Restaurant Manager

Restaurant Manager

About Em Sherif

Welcome to Em Sherif, where we celebrate Lebanese culinary traditions through four distinct dining experiences. At Em Sherif Restaurant, delight in a rich array of Lebanese flavors and dishes, in a timeless set menu format, and presented in a setting that perfectly captures the essence of Lebanese dining and heritage.

No matter how you choose to enjoy Em Sherif, we promise a distinctive and exceptional take on renowned Lebanese dining– every time.

Job Summary

The Restaurant Manager is responsible for overseeing all aspects of daily operations at Em Sherif to ensure efficiency, profitability, and adherence to brand standards. This includes outlet management, procurement, personnel, financial oversight, guest relations, and administration. The manager drives continuous improvement in service quality, operational execution, and employee engagement, while ensuring compliance with company policies and procedures.

Key Duties and Responsibilities

Outlet Management

• Achieve operational objectives by contributing to strategic planning, preparing action plans, and implementing quality, productivity, and customer-service standards.
• Oversee daily restaurant operations to ensure efficiency, profitability, and compliance with pre-set budgets and procedures.
• Monitor and control FOH and BOH functions, including product quality, staff safety, service standards, hygiene, equipment maintenance, and guest satisfaction.
• Ensure consistent communication between FOH and BOH teams.
• Stay updated on Em Sherif services, promotions, policies, entertainment, and communicate changes to staff.
• Review the daily logbook and address operational concerns.
• Identify and follow up on maintenance issues; assist in any area of the restaurant when needed.
• Foster a cooperative, positive work environment to maximize morale and efficiency.

Procurement & Inventory Management

• Oversee the full procurement cycle: purchasing, receiving, and storing.
• Monitor stock levels, ensure alignment with par levels and operational requirements.
• Estimate food and beverage consumption and approve purchase orders.
• Control costs by reviewing waste sheets, inventory reports, and supplier invoices.
• Personnel Management
• Supervise, train, motivate, and evaluate FOH and BOH staff; enforce company policies and procedures.
• Hold daily and weekly team briefings, and attend monthly HOD meetings to review operations, sales, and future goals.
• Participate in recruitment, onboarding, and continuous training programs in coordination with HR.
• Set performance expectations, conduct appraisals, and implement corrective or disciplinary actions when necessary.
• Develop employee growth plans based on strengths, needs, and career goals.
• Manage staff scheduling, reservations, attendance, payroll coordination, and ensure checklist completion.

Financial & Accounting

• Assist with annual budget preparation and ensure restaurant meets financial objectives.
• Monitor sales, revenues, and expenses against forecasts; oversee POS reporting and cash deposits.
• Approve discounts, complimentary items, purchase invoices, and supplier payments.
• Secure storage areas, monitor portion control, and ensure cash-handling compliance.
• Maximize profitability by minimizing waste, controlling costs, and optimizing sales strategies.

Guest Service

• Ensure seamless guest experience from arrival to departure.
• Engage with guests, handle complaints, and respond promptly to requests.
• Collect, review, and act upon guest feedback to improve service delivery.
• Anticipate guest needs by tracking preferences and ensuring timely service execution.

Skills, Experience & Educational Requirements

• Bachelor's degree in Hospitality Management or Business Management, or equivalent years of proven management experience.
• Strong leadership with a proven record of team management.
• Minimum 3 years as a Restaurant Manager or 5 years as an Assistant Restaurant Manager, preferably in a Lebanese/Oriental restaurant.
• High commitment to ethics, confidentiality, and professional grooming.
• Excellent customer service mindset with strong interpersonal and communication skills.
• Problem-solving and decision-making skills.
• Proficient in Microsoft Office, POS systems, finance, accounting, and cash handling.
• Knowledgeable in food safety, hygiene, and HACCP guidelines.
• Excellent command of English and Greek (oral and written); good command of Arabic or another foreign language is an asset.

What is in it for you:

• A competitive compensation package, based on experience and qualification
• A positive and supportive workplace culture focused on teamwork and excellence
• Opportunities for personal and professional development within a prestigious international brand.