Services Coordinator Specialist

2 weeks ago

Piraeus, Attica, Greece Mellon Group of Companies Full time

Mellon Technologies, the parent company of Mellon Group of Companies, was founded in 1994 in Athens. Our offering consists of specialized technology solutions, contact centre and business process outsourcing services, to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers, and large Private Companies.

Mellon Technologies SA, seeks to hire a Services Coordinator Specialist

Job Summary: As a Services Coordinator Specialist, you will play a vital role in overseeing the day-to-day operations of our subsidiaries, ensuring compliance with Service Level Agreements (SLAs), maintaining optimal Profitability (P&L), and upholding stringent Quality procedures. You will collaborate closely with internal and subsidiaries teams to streamline processes, enhance service delivery, contribute to overall organizational success. Your report line will be the Customer Support Manager.

Responsibilities:

1. SLA Management:

  • Monitor and enforce SLAs across subsidiaries, ensuring timely delivery of services and adherence to agreed-upon performance standards
  • Work closely with subsidiary teams to identify areas for SLA improvement and implement corrective actions

2. Profitability :

  • Collaborate with finance and operations teams to analyze and optimize Gross Profit margins
  • Identify cost-saving opportunities and implement strategies to improve overall profitability

3. Quality Assurance:

  • Develop and implement Quality procedures to ensure consistent service excellence
  • Conduct regular audits and assessments to measure adherence to quality standards

4. Operational Oversight:

  • Coordinate and communicate effectively with subsidiary teams to address operational challenges and ensure smooth service delivery
  • Proactively identify operational bottlenecks and implement efficient processes

5. Data Analysis and Reporting:

  • Generate regular reports on SLA performance, Gross Profit metrics, and Quality compliance
  • Analyze data to identify trends, areas for improvement, and opportunities for increased efficiency
Requirements
  • Bachelor's degree in business administration or relevant field
  • Previous experience in services coordination, operations, or related roles is a plus
  • Strong analytical skills with the ability to interpret data and make informed decisions
  • Excellent communication and interpersonal skills
  • Detail-oriented with a focus on delivering high-quality results
Benefits
  • Opportunities to evolve into an international hyper-technological working environment
  • Multicultural and excellent working environment
  • Leading-edge technology
  • Continuous training

If you are a proactive and motivated individual with a passion for ensuring operational excellence, we invite you to apply for this exciting opportunity to contribute to the success of our dynamic organization.

  • Project Coordinator SAP BI/BW

    2 weeks ago

    Piraeus, Attica, Greece Everllence Full time €30,000 - €60,000 per year

    Everllence Hellas Ltd is looking for a Project Coordinator SAP BI/BW for Data Processing & Cleansing dpt in Piraeus.We can offer you the following tasksAs a Project Coordinator for SAP BI/BW, you will be in regular contact with specialist departments, translate their business and technical knowledge into requirement specifications, and ensure that these are...

  • Operations Coordinator

    2 weeks ago

    Piraeus, Attica, Greece EDIT AUTOMATION LTD. Full time €20,000 - €25,000 per year

    Τοποθεσία: Πειραιάς (On-site)Τύπος Απασχόλησης: ΠλήρηςΠεριγραφή ΕταιρείαςΗ EDIT AUTOMATION LTD., με έδρα τον Πειραιά και παρουσία από το 2006, εξειδικεύεται στα συστήματα θαλάσσιου αυτοματισμού, προσφέροντας...

  • Junior Environmental Specialist

    2 weeks ago

    Piraeus, Attica, Greece V Group Full time €25,000 - €40,000 per year

    Antipollution, a member of V Group, is seeking a motivated Junior Environmental Specialist to join the Licensing & Permits Department. The successful candidate will support environmental permitting and compliance activities related to the company's facilities and projects across Greece, ensuring timely submissions, document accuracy, and regulatory alignment...

  • Procurement Specialist

    2 weeks ago

    Piraeus, Attica, Greece Vexillum Security Services Full time €15,000 - €25,000 per year

    Ζητείται υπάλληλος γραφείου για το τμήμα διαγωνισμώνεταιρείας συμβούλων επιχειρήσεων και πληροφορικής με κύρια ενασχόληση την προετοιμασία και υποβολή εντύπων για ηλεκτρονικούς...

  • Documentation & Customer Service Representative

    2 weeks ago

    Piraeus, Attica, Greece b-4508-409b-b7de-c294914a0e31 Full time €25,000 - €40,000 per year

    Tarros Hellas SA was established in Piraeus in August 1999. Through its offices in Piraeus, Tarros Hellas offers onshore transportation solutions "door to door " by land, train and sea for FCL and LCL loads, with weekly departures to and from all the main destinations it represents.We are hiring for our offices in Piraeus a Documentation & Customer Service...

  • Portuguese Tech Support Specialist

    2 weeks ago

    Piraeus, Attica, Greece web pages and layouts Full time €13,200 per year

    Technical Support Specialist Portuguese MarketLocation: Piraeus, Greece (Remote flexibility available)Monthly Salary: 1,100 EUR gross + up to 300 EUR performance bonusSchedule: Monday Sunday | 08:00-22:00 (rotational shifts)Interview Deadline: 27/11/2025Training Date: 08/12/2025ERF:30851About The RoleAre you passionate about technology, digital content, and...

  • Portuguese Tech Support Specialist

    2 weeks ago

    Piraeus, Attica, Greece Boeva Tech Full time €13,200 - €15,600 per year

    Technical Support Specialist Portuguese Market Location: Piraeus, Greece (Remote flexibility available)Monthly Salary: 1,100 EUR gross + up to 300 EUR performance bonus Schedule: Monday Sunday | 08:00-22:00 (rotational shifts) Interview Deadline: 27/11/2025 Training Date: 08/12/2025 ERF: 30851 About the Role Are you passionate about technology, digital...

  • Spanish Technical Support Specialist

    2 weeks ago

    Piraeus, Attica, Greece Boeva Tech Full time €42,000 per year

    Location: Piraeus, Greece (Remote in Greece)Monthly Salary: 1,100 EUR gross + up to 300 EUR performance bonus Schedule: Monday Sunday | 08:00-22:00 (rotational shifts) Interview Deadline: 27/11/2025Training Date: 08/12/2025ERF: 30850About the Role Are you passionate about technology, digital content, and customer excellence?Join a global leader in digital...

  • Experienced Travel Agent for Travel Packages

    2 weeks ago

    Piraeus, Attica, Greece Greeka Full time €25,000 - €40,000 per year

    About is a leading online travel agency and software development company with over 25 years of expertise in the tourism industry. We are currently looking to expand our team by hiring experienced professionals for our offices in Piraeus.Position Overview:We are seeking a skilled Travel Packages & Customer Support Specialist. The role involves managing...

  • Dutch Speaking Travel Agent

    2 weeks ago

    Piraeus, Attica, Greece Eco Plus Solutions AB Full time €25,000 - €35,000 per year

    Do you enjoy helping people, solving problems, and working in an international environment? We are seeking Dutch-speaking Travel Support Specialists to join our remote team in Greece. You will be supporting a major global travel accommodation platform (brand name not mentioned), assisting customers with a variety of travel-related inquiries. This position...