Sales Operations Support Specialist

Disclaimer:
This position is based in Athens
. If you are currently located in the area, nearby, or are considering relocating, please apply with your resume in English.

The contract is for a
6-month period
, with the possibility of extension.

Summary:

We are looking for a
Sales Operations Support
professional to join our team. In this role, you will support the Sales Operations Manager (SOM) for Greece, Cyprus, and Romania. You will collaborate closely with colleagues across RSM, CCC, Warehouse, Marketing & Sales to help achieve our commercial objectives in these countries.

What we're looking for:

• Organizational skills and proactive mindset
• Strong analytical skills
• Strong communication skills
• Business acumen
• Proactive mindset
• Experience in Customer Service, Sales Operations Support
• Fluency in English (C2 level); French is a plus
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Ability to multitask, adapt, and work with agility
• Experience working in a multinational environment

What you'll be doing:

Operational / Monthly CTC Preparation

• Assist SOM in ensuring sales operations' flow, resolving operational issues in collaboration with other departments
• Support SOM for the annual CTC's/protocols creation (translation, creation etc)
• Preparation of commercial presentations for SF (Sales Force)
• Translation of the group's presentations and adaptation to the Greek/ Romanian needs( Kick off ppts, dealer presentations etc) in collaboration with MKT
• Creation and translation to the Greek language of the monthly protocols for the commercial actions per LB.
• Collaborate closely with the sales team

Commercial Approach/ connection with other departments

• Ensure commercial objectives are reached by supporting in the below activities:
• Sales actions follow up, reports of SF (Sales Force) data, under the guidance of RSM
• SF opportunities report per AM & action plan follow up
• SF activities follow up, (alarms & best practices)
• Leads management follow up
• Key accounts yearly action plan follow up in collaboration with KAMs
• Territory management follow up
• Sales bonus reports check & pre-validation, in collaboration with MSEM teams
• Follow up of operational issues and act as a contact with all teams CCC, Pricing, MSEM, Marketing in order to ensure timely resolution of issues and optimal customer experience
• Participation to weekly meetings with CCC, Warehouse, supply
• Cooperation with the quality department to launch the NPS and CESs survey required.
• Cooperation with the other departments (S2C, CCC) ensuring EBM function
• Cooperation with the accounting and ADV department for any credit issues

Customer Focus

• Responds to customer/internal partner needs in a timely, professional, helpful, manner, regardless of the attitude
• Adapts to the different working styles, personalities and cultural backgrounds of the people they work with

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a call to get to know each other
• We meet in a face-to-face or online interview, with the hiring manager and HR representative

Pass all stages with flying colors, and we'll send you our offer

LET'S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from
collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That's why we care about developing and enhancing their strength, and we ensure them a
tailored professional journey
across units and countries.

What drives us is the spirit of unlimited
innovation
, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.

That's our mission as an employer:
inspiring innovation in all of us, to build a better life in motion for you and for everyone.

**If you are interested in this role please apply with an English resume.