Customer Care Specialist Italy Spain

4 days ago

Athens, Attica, Greece e-restaurants Full time €25,000 - €35,000 per year

Chi siamo

In e-restaurants crediamo che un'eccellente esperienza cliente sia il cuore del nostro successo. Siamo un'azienda dinamica e in continua crescita nel settore della ristorazione/tecnologia/servizi (adatta al tuo caso), e cerchiamo un/una
Customer Care Specialist
che condivida la nostra passione per un servizio clienti di altissimo livello.

Responsabilità principali

  • Gestire le richieste in arrivo da parte dei clienti via telefono, email o chat.
  • Fornire assistenza immediata, cordiale e orientata alla risoluzione dei problemi.
  • Registrare e monitorare le richieste tramite sistemi CRM.
  • Collaborare con altri reparti (ad es. Vendite, Supporto Tecnico) per offrire un servizio completo e di qualità.
  • Mantenere un alto livello di professionalità e cortesia in ogni interazione.

Requisiti

  • Esperienza pregressa in ruoli di assistenza clienti sarà considerata un plus.
  • Ottima conoscenza della lingua italiana e buona conoscenza dell'inglese (scritta e parlata).
  • Eccellenti capacità comunicative e attitudine positiva nella gestione delle situazioni complesse.
  • Buone competenze informatiche e familiarità con i sistemi CRM.
  • Spirito di squadra e desiderio di crescita personale e professionale.

Offriamo

  • Retribuzione competitiva.
  • Formazione iniziale e aggiornamento continuo.
  • Opportunità di crescita in un'azienda in espansione.
  • Ambiente di lavoro positivo e collaborativo.

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