Customer Care Specialist

2 days ago

Athens, Attica, Greece 8a3a4db5-9c16-4526-ba5d-7c2a9ef61572 Full time €20,000 - €25,000 per year

Company Description

SUN OFF, founded in Athens in 2010, aims to redefine the eyewear business by offering cutting-edge products and services. Drawing inspiration from modern trends, timelessness, and elegance, we manage a portfolio of international lifestyle fashion brands and emerging designers like Valentino, Balmain, Akoni, Cutler & Gross and Garret Leight.

Role Description

This is a full-time, on-site role for a Customer Care Specialist at SUN OFF in Athens. The Customer Care Specialist will be responsible for ensuring customer satisfaction, providing customer support, utilizing analytical skills, effective communication and delivering exceptional customer service experience on a daily basis.

Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner via phone and email
  • Handle and resolve customer complaints and issues efficiently, escalating to higher levels when necessary
  • Maintain deep knowledge of products or services to provide accurate and helpful information to customers
  • Identify recurring customer issues and provide feedback to management to improve processes, policies or systems
  • Document customer interactions, issues, and resolutions within the company's CRM system
  • Ensure proper follow-up with customers on unresolved inquiries to ensure complete satisfaction

Qualifications

  • Strong verbal and written communication skills
  • Analytical Skills and Communication skills
  • Ability to handle complex or sensitive customer issues calmly and effectively
  • Ability to understand and relate to customer needs and emotions
  • Experience in customer service-oriented roles
  • Ability to problem-solve and handle customer inquiries effectively
  • Strong interpersonal skills and a positive attitude
  • Attention to detail and organizational skills
  • Ability to manage multiple customer requests simultaneously in a fast-paced environment
  • Proficiency in MS Office and CRM software
  • Collaborative mindset with the ability to work within a team to solve problems

Requirements

  • Bachelor degree
  • 5+
    years of experience in customer service, call centers or a related field
  • Experience using CRM software and Microsoft Office Suite
  • Greek and English fluent speaker

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