Estonian Customer Care Specialist in Athens

6 days ago

Athens, Attica, Greece Workster Jobs Full time €25,000 - €35,000 per year


Are you enthusiastic about providing exceptional customer service and fluent in Estonian? Join our esteemed team as a Customer Care Specialist in Athens and contribute to delivering top-notch service to our valued customers. Our innovative company is seeking a skilled professional who thrives in a dynamic and multicultural environment. Your role will be central to ensuring customer satisfaction and promoting loyalty through excellent communication and problem-solving abilities.

Key Responsibilities for Estonian Customer Support
  • Deliver outstanding customer service via phone, email, and chat, promptly addressing customer inquiries and providing effective solutions.
  • Gain and maintain a deep understanding of our products and services to assist customers accurately and efficiently.
  • Identify customer needs and recommend suitable solutions that adhere to company policies.
  • Handle customer complaints with professionalism, ensuring optimal customer satisfaction.
  • Document and update all customer interactions in the CRM system to ensure accurate records.
  • Collaborate with internal teams to resolve complex issues and follow up on customer needs.
  • Contribute to the improvement of the customer experience by providing insights and suggestions based on interactions.
Essential Skills and Qualifications for the Estonian Customer Care Specialist
  • Native or fluent proficiency in Estonian, with excellent verbal and written communication skills.
  • Proficient in English, with a minimum B2 level for effective internal communication.
  • Experience in customer service or support roles is advantageous.
  • Exceptional problem-solving skills with a customer-centered approach to service.
  • Competency in using computer systems and familiarity with CRM tools is desirable.
  • Ability to work independently and manage time effectively in a fast-paced environment.
  • Highly organized, detail-oriented, and capable of multitasking efficiently.
Compensation and Benefits for the Estonian Customer Care Role
  • Competitive salary complemented by performance-based incentives.
  • Opportunities for career growth and professional development within the company.
  • A comprehensive training program to support your success from the start.
  • Health insurance coverage and access to wellness programs.
  • A vibrant and inclusive company culture that promotes employee wellbeing and career advancement.
  • Meal allowance and access to employee discounts with local and international partners.

If you are a proactive and dedicated customer service professional fluent in Estonian, and you are excited to contribute to a leading customer-centric company, we encourage you to apply. Join us in delivering exceptional service to our customers in Athens and be a part of our thriving team.

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