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Estonian Customer Care Specialist in Athens
3 weeks ago
Are you enthusiastic about providing exceptional customer service and fluent in Estonian? Join our esteemed team as a Customer Care Specialist in Athens and contribute to delivering top-notch service to our valued customers. Our innovative company is seeking a skilled professional who thrives in a dynamic and multicultural environment. Your role will be central to ensuring customer satisfaction and promoting loyalty through excellent communication and problem-solving abilities.
Key Responsibilities for Estonian Customer Support- Deliver outstanding customer service via phone, email, and chat, promptly addressing customer inquiries and providing effective solutions.
- Gain and maintain a deep understanding of our products and services to assist customers accurately and efficiently.
- Identify customer needs and recommend suitable solutions that adhere to company policies.
- Handle customer complaints with professionalism, ensuring optimal customer satisfaction.
- Document and update all customer interactions in the CRM system to ensure accurate records.
- Collaborate with internal teams to resolve complex issues and follow up on customer needs.
- Contribute to the improvement of the customer experience by providing insights and suggestions based on interactions.
- Native or fluent proficiency in Estonian, with excellent verbal and written communication skills.
- Proficient in English, with a minimum B2 level for effective internal communication.
- Experience in customer service or support roles is advantageous.
- Exceptional problem-solving skills with a customer-centered approach to service.
- Competency in using computer systems and familiarity with CRM tools is desirable.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Highly organized, detail-oriented, and capable of multitasking efficiently.
- Competitive salary complemented by performance-based incentives.
- Opportunities for career growth and professional development within the company.
- A comprehensive training program to support your success from the start.
- Health insurance coverage and access to wellness programs.
- A vibrant and inclusive company culture that promotes employee wellbeing and career advancement.
- Meal allowance and access to employee discounts with local and international partners.
If you are a proactive and dedicated customer service professional fluent in Estonian, and you are excited to contribute to a leading customer-centric company, we encourage you to apply. Join us in delivering exceptional service to our customers in Athens and be a part of our thriving team.
