Customer Care Specialist

1 day ago

Athens, Attica, Greece Cross Border Talents Full time


Customer Care Specialist - All the languages 

Would you like to improve your career in a tech company in Europe? Apply for this job position and we can have a scheduled appointment with competitive salaries and accomodation.

Job Description

As a Customer Care Specialist, you will be the first point of contact for supply and demand-related customer support inquiries for our Spanish-speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.

Responsibilities

Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.

Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third parties), and Quality Engineering teams.

Coordinate regular calls with the client, for refills and upgrades to product accessories.

Process both client-generated and internally-generated service request tickets, within specified delivery times.

Administrative support to certify client details, and alter any incorrect information within our stakeholder's client database.

Qualifications

Bachelor's Degree in any field

Minimum of a year's experience in a Customer Support or client-facing role, preferably in a multi-national environment.

Required Language Thresholds: o English (B2-C1: Independent User Level)

Benefits and Perks

Competitive Salary
Career Progression Opportunities
Initial employment contract with a duration of 12 months
Well rounded Health and Life Insurance Packages


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