Customer Care Specialist

5 days ago


Athens, Attica, Greece e-restaurants Full time €20,000 - €25,000 per year

Σχετικά με εμάς

Στην e-restaurants πιστεύουμε ότι η εξαιρετική εμπειρία πελάτη είναι η καρδιά της επιτυχίας μας. Είμαστε μια δυναμική και συνεχώς αναπτυσσόμενη εταιρεία στον χώρο της εστίασης/τεχνολογίας/υπηρεσιών (προσαρμόστε), και αναζητούμε έναν/μία
Customer Care Specialist
που θα μοιραστεί το πάθος μας για την άριστη εξυπηρέτηση.

Καθήκοντα

  • Διαχείριση εισερχόμενων αιτημάτων πελατών μέσω τηλεφώνου, email ή chat.
  • Παροχή άμεσης και φιλικής υποστήριξης, με στόχο τη λύση προβλημάτων.
  • Παρακολούθηση και καταγραφή αιτημάτων σε συστήματα CRM.
  • Συνεργασία με άλλα τμήματα (π.χ. Πωλήσεις, Τεχνική Υποστήριξη) για την ολοκληρωμένη εξυπηρέτηση του πελάτη.
  • Διατήρηση υψηλού επιπέδου επαγγελματισμού και ευγένειας σε κάθε επικοινωνία.

Απαραίτητα Προσόντα

  • Προϋπηρεσία σε θέση εξυπηρέτησης πελατών θα θεωρηθεί πλεονέκτημα.
  • Άριστη γνώση Ελληνικών και πολύ καλή γνώση Αγγλικών (γραπτά και προφορικά).
  • Ικανότητα επικοινωνίας και διαχείρισης δύσκολων καταστάσεων με θετική στάση.
  • Βασικές γνώσεις Η/Υ και ευχέρεια στη χρήση συστημάτων CRM.
  • Ομαδικό πνεύμα και διάθεση για συνεχή βελτίωση.

Προσφέρουμε

  • Ανταγωνιστικό πακέτο αποδοχών.
  • Εκπαίδευση και συνεχή ανάπτυξη δεξιοτήτων.
  • Δυνατότητα εξέλιξης σε μια αναπτυσσόμενη εταιρεία.
  • Ευχάριστο, συνεργατικό περιβάλλον εργασίας.


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