Customer Care Specialist
5 days ago
Σχετικά με εμάς
Στην e-restaurants πιστεύουμε ότι η εξαιρετική εμπειρία πελάτη είναι η καρδιά της επιτυχίας μας. Είμαστε μια δυναμική και συνεχώς αναπτυσσόμενη εταιρεία στον χώρο της εστίασης/τεχνολογίας/υπηρεσιών (προσαρμόστε), και αναζητούμε έναν/μία
Customer Care Specialist
που θα μοιραστεί το πάθος μας για την άριστη εξυπηρέτηση.
Καθήκοντα
- Διαχείριση εισερχόμενων αιτημάτων πελατών μέσω τηλεφώνου, email ή chat.
- Παροχή άμεσης και φιλικής υποστήριξης, με στόχο τη λύση προβλημάτων.
- Παρακολούθηση και καταγραφή αιτημάτων σε συστήματα CRM.
- Συνεργασία με άλλα τμήματα (π.χ. Πωλήσεις, Τεχνική Υποστήριξη) για την ολοκληρωμένη εξυπηρέτηση του πελάτη.
- Διατήρηση υψηλού επιπέδου επαγγελματισμού και ευγένειας σε κάθε επικοινωνία.
Απαραίτητα Προσόντα
- Προϋπηρεσία σε θέση εξυπηρέτησης πελατών θα θεωρηθεί πλεονέκτημα.
- Άριστη γνώση Ελληνικών και πολύ καλή γνώση Αγγλικών (γραπτά και προφορικά).
- Ικανότητα επικοινωνίας και διαχείρισης δύσκολων καταστάσεων με θετική στάση.
- Βασικές γνώσεις Η/Υ και ευχέρεια στη χρήση συστημάτων CRM.
- Ομαδικό πνεύμα και διάθεση για συνεχή βελτίωση.
Προσφέρουμε
- Ανταγωνιστικό πακέτο αποδοχών.
- Εκπαίδευση και συνεχή ανάπτυξη δεξιοτήτων.
- Δυνατότητα εξέλιξης σε μια αναπτυσσόμενη εταιρεία.
- Ευχάριστο, συνεργατικό περιβάλλον εργασίας.
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