Conversion/Retention Account Manager

1 week ago

Athens, Attica, Greece HFM Full time €30,000 - €60,000 per year
About Us:

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Conversion/retention Account Manager to join our team.

Your role at HFM:
  • Presents products and services of HFM to prospective clients in informative manner.
  • Serves as a primary point of contact for clients, providing support and addressing all inquiries related to the company's offerings and services.
  • Provides guidance to new clients on the onboarding process and develops client relationships.
  • Cultivate successful client relationships and maintains a high level of client satisfaction.
  • Knows all the features and benefits of all products, services and trading systems and tools offered.
  • Attains full understanding of the Company's internal operating systems.
  • Engages with prospective clients to provide company information, respond to queries, and maintain ongoing communication.
  • Fully understands and implements all Anti Money Laundering and Know Your Customer procedures.
  • Explains to clients the Company's trading system.
  • Inputs detailed and accurate data and information in all internal systems.
  • Develops a sound understanding of trading market conditions on a daily basis.
  • Is proactive in self-development regarding industry knowledge.
  • Carries out any further duties assigned by their line manager.

Requirements
  • Sales-driven attitude with the ability to work independently and demonstrating strong performance.
  • Familiarity with online trading or financial markets.
  • Strong communication and interpersonal skills.
  • Fluency in Arabic and English.
  • Ability to work in a fast-paced, performance-driven environment.
  • High level of professionalism and work ethic.
  • Prior experience in similar roles will be an advantage.
  • Applicants must be eligible or have legal authorization to work in the country where the position is based.


Benefits
  • Hybrid Work Model (2 days working from home)
  • 22 days of Annual Leave (reaching up to 30 days per year based on years' service)
  • 13th Salary
  • GYM Membership (Larnaca)
  • Referral Bonus Comprehensive Health & Life Insurance
  • Paid Time Off for Training & Education Birthday Leave
  • Summer Friday Afternoons Off (July & August)

Ready to Kick Off an Exceptional Career?
Join HFM and shape your future with a company that values growth, innovation and people.
Sounds like you? Let's write the next chapter together.

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