Account Manager

At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to millions of people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS - a zero-overhead cloud LMS, eFront - an enterprise LMS, TalentCards - a mobile app for training the deskless workforce, and TalentHR - a lightweight HRIS to manage people ops. We are competing with the world's top eLearning solutions and we aim at becoming world's #1.

We're on a mission to democratize training by developing simple, accessible, and affordable software. We count companies as customers and with more than 11 million users logging in to use our platforms, we are a much-loved global leader in learning tech. At home, we are quickly becoming one of the largest SaaS company to come out of Greece.

As an Account Manager you will be responsible for managing and growing existing customer relationships within Epignosis. You will act as the primary point of contact for TalentLMS Enterprise clients, ensuring customer success, retention, and upsell opportunities. You will also work closely with internal teams to deliver solutions that maximize the value customers derive from the TalentLMS platform.

So, if starting your career at a fast-growing software company excites you, we would really like to meet you

Responsibilities

As an Account Manager, you will be:

• Managing a portfolio of customers, advising customers on best practices and ensuring satisfaction and product adoption.
• Conducting regular check-ins with clients to assess needs and opportunities for growth.
• Identifying and executing expansion opportunities, including upselling and cross-selling.
• Identifying churn signs and activating a churn prevention process.
• Monitoring and analyzing customer usage data to address risks and opportunities.
• Ensuring timely renewals by driving value and engagement with the platform.
• Managing issues related to billing and subscription.
• Maintaining accurate records in CRM system and reporting on customer health and pipeline activities.
• Acting as the primary liaison between customers and internal teams (Product, Marketing and Sales).
• Being the main point of contact and escalation, collecting feedback from customers regarding new feature and improvement suggestions.
• Enabling creation of case studies and reviews.

Requirements

To be successful in this role as an Account Manager, you should have:

• Bachelor's degree or higher.
• Fluency in English.
• Experience working in a technology-driven environment; comfortable with technology.
• Prior experience in customer-facing roles.
• Excellent communication skills and a positive, professional demeanor.
• Strong organizational skills, with the ability to prioritize, multitask, and manage time effectively.
• Collaborative mindset and genuine commitment to delivering high-quality work.

Bonus points

• Familiarity with Salesforce or similar CRM platforms.
• Fluency in one or more additional languages.

Benefits

The most important thing we offer is a safe and healthy professional environment, giving you the opportunity to work on products that positively impact millions globally. Become part of Epignosis, a diverse group of smart, fun, and GIF-loving professionals in offices worldwide, including the U.S., the U.K., Greece, and Cyprus Our employees enjoy benefits that enhance productivity and contribute to their professional development. Apart from that, we also offer:

• Competitive compensation packages – because great work deserves great rewards.
• Inclusive parental benefits – support for every kind of family, no matter your path to parenthood.
• Private health insurance plan – your well-being matters to us, on and off the clock.
• Participation in our stock options plan – share in our growth and success.
• Meal allowance – fuel your day, your way.
• Complimentary meals at the office – think daily breakfast spreads and lunch catered. Yes, we're serious
• Commuting benefits – choose what works for you: an OASA transport card or a parking space.
• Access to a nutritionist – personalized support to help you feel your best.
• Foreign language lessons – learn, grow, and expand your horizons.
• Access to our in-house blood bank – giving back is in our blood (literally).
• Professional development initiatives – we're not just creating LMSs for others, we're learners ourselves