1st Level IT Support

1 day ago

Athens, Attica, Greece ManpowerGroup Greece Full time €15,000 - €25,000 per year
  • Would you like to join a leading international company?
  • Do you want to grow your career in a dynamic team?
  • Are you ready to take your technical skills to the next level?

ManpowerGroup Greece, on behalf of its client, a leading international company, is looking for a 1st Level IT Support to join their dynamic team.

Location: Athens Westerns Suburbs (Aspropyrgos)

Working Model: Hybrid Working Model, 3 days in the office and 2 days remote.

Reporting to: Team Leader

What you will do:

As a Support Analyst, will provide first-level support to customers, manage requests through ticketing systems, and assist in troubleshooting technical issues.

Your main responsibilities will be:

  • Troubleshooting and resolving first-level technical issues escalating to L2/L3 when necessary
  • Participating in 24/7 on-call rotation to provide support outside of regular business hours
  • Monitoring and updating the ticketing system with detailed information and request status
  • Collaborating with development and infrastructure teams to resolve technical problems
Requirements
  • Bachelor's degree in Computer Science or related field
  • Basic knowledge of operating systems (Windows, Linux)
  • Basic understanding of networks
  • Good communication and problem-solving skills
  • Ability to work 24/7 on-call rotation
  • Proficiency in English for reading and written communication

Will be highly appreciated:

  • Previous experience supporting industrial or production systems
Benefits

Compensation package and Benefits:

  • Competitive & rewarding compensation package

  • Continuous training and development opportunities

  • Flexible work setup: Hybrid working model

  • Fuel card for work-related travel

Recruitment Process:

  • If you're interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview.

  • As for the next step, there will be 2 more interview round with the Hiring Manager

For any questions regarding this opportunity, please contact directly (Dimitris Papadopoulos) to the following email:

You can always check all our IT/Technology Roles here: IT Jobs | ManpowerGroup Greece - )

#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece

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