Current jobs related to 1st Level Helpdesk Support Officer/IT Tester - Athens, Attica - EUROPEAN DYNAMICS

  • Technical 1st-Level Support Engineer, Fintech

    4 days ago

    Athens, Attica, Greece Optasia Full time €25,000 - €40,000 per year

    Optasia is a fully integrated B2B2X financial technology platform covering scoring, financial decisioning, disbursement & collection. We provide a versatile AI Platform powering financial inclusion, delivering responsible financing decision-making and driving a superior business model & strong customer experience with presence in 30 Countries anchored by 7...

  • Manual Tester

    1 week ago

    Athens, Attica, Greece inventYOU IT Consulting Full time €25,000 - €40,000 per year

    We are looking for aManual Testerto join our Cards Processing team, working on the validation of mission-critical payment systems. This is an exciting opportunity for someone with solid testing experience in financial transactions, card processing, or payment gateway environments. The position is availableimmediately (ASAP)and follows ahybrid work...

  • Software Support Engineer

    4 days ago

    Athens, Attica, Greece Elorus Full time €35,000 - €45,000 per year

    About ElorusElorus delivers cutting-edge online financial management solutions designed for project-driven teams and small businesses around the world. Our all-in-one invoicing, time tracking, and expense management platform is trusted by thousands of users across diverse industries.With over a decade of experience, we combine the reliability of a mature...

  • 3rd Level German Speaking IT Support

    4 days ago

    Athens, Attica, Greece Resolve IT Full time €60,000 - €80,000 per year

    Wir bei Resolve IT wachsen stetig und suchen Verstärkung für unser TeamAlsIT-Systemadministrator im 3rd-Level-Supportbist du bei uns angestellt, arbeitest jedoch eng mit einem unserer deutschen Kunden zusammen und unterstützt diesen bei der Lösung komplexer technischer Herausforderungen. Dabei übernimmst du Verantwortung dort, wo es technisch...

  • IT Helpdesk Technician

    4 days ago

    Athens, Attica, Greece wherewework Hellas Full time €25,000 - €40,000 per year

    on behalf of: TP Greece CQS S.A., a leading Greek company in customer relationship management services, has been recognized as the #1 Top Employer in Greece for 2024 on Join a team celebrated for its outstanding workplace culture With over 1,650 employees, CQS collaborates with major Greek and multinational companies across industries such as...

  • QA Tester

    2 weeks ago

    Athens, Attica, Greece ManpowerGroup Greece Full time €25,000 - €40,000 per year

    Would you like to work on impactful technology transformation projects within the banking industry?Interested in learning and growing with a supportive team? ManpowerGroup Greece, on behalf of our client, is seeking a QA/Tester (Junior Level).Our client is a leading financial institution in Greece, currently investing heavily in modernizing its digital...

  • SQA Tester

    6 days ago

    Athens, Attica, Greece Aylo Careers Full time €25,000 - €40,000 per year

    Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet's safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and...

  • Application Tester

    2 weeks ago

    Athens, Attica, Greece Sword Services Greece S.A. Full time €25,000 - €45,000 per year

    Sword Services S.A. Greece is seeking to recruit a high caliber, energetic individual to join our team in Greece as an Application Tester. The successful candidate will work in a multinational environment on a multitude of tasks supporting our core business in large International Information Systems. The company offers optimum career advancement...

  • IT Support Specialist

    4 days ago

    Athens, Attica, Greece ΟΜΙΛΟΣ ΓΕΚ ΤΕΡΝΑ GEK TERNA GROUP Full time €25,000 - €35,000 per year

    TERNA ENERGY is seeking an enthusiastic:IT Support Specialist to join its ICT DepartmentThe successful candidate will be responsible for providing end-user hardware and software support, handling/ monitoring the overall system and network status, and communicating with hardware and service providers. Essential functions for the RoleMonitors the company's...

  • Manual Software Tester

    3 days ago

    Athens, Attica, Greece DT-tech Full time €20,000 - €25,000 per year

    Manual Tester - AthensAbout UsDigital Winners, one of the most successful marketing companies, owningthe leading Greek iGaming Affiliate Network with 50+ sites (e.g., ,, , ) for online sports betting andcasino, with expertise in:Affiliate MarketingContent MarketingSEOVideo Content PerformanceJob DescriptionWe are seeking a motivated Junior Manual Tester with...

1st Level Helpdesk Support Officer/IT Tester

2 weeks ago

Athens, Attica, Greece EUROPEAN DYNAMICS Full time €18,000 - €30,000 per year

EUROPEAN DYNAMICS
wishes to employ a
1st Level Helpdesk Support agent fluent in Greek and English
and with good exposure in Internet Technologies, to work at the company's premises in Athens, Crete or remote. The successful candidate will join the User Support and Testing team, which is responsible for supporting end-users of software systems developed by the company. Upon hiring, the successful candidate will undergo an internal training program, in order to become familiar with the functional support operation and the supported systems developed by the company. Following the successful completion of the training, the candidate will gradually be integrated with the daily support operations and testing activities. Once adequate knowledge and experience is accumulated, the successful candidate will evolve within the team for instance to deliver end-user training, monitoring of support response to client, quality control, testing, etc.

  • Respond to calls, emails, and requests for technical 1st level support;
  • Provide support and instructions to users with regard to the Application;
  • Follow defined work instructions and escalation processes for the various types of incidents;
  • Track all incidents in our internal incident management system;
  • Communicate incidents to 2nd-level support;
  • Maintain updated user documentation.

Requirements

  • University degree (or undergraduate), in IT, computer science, engineering or equivalent;
  • Knowledge of MS-Office tools;
  • Good communication and presentation skills;
  • Team spirit, initiative, can do attitude;
  • Excellent written and oral communication skills in Greek and English.

Desired qualifications:

  • Enthusiast with web based technologies, willing-to-learn attitude and motivated to support and assist colleagues in troubleshooting issues;
  • Experience with communication to clients or users in a related field (IT, sales, etc.);
  • Experience as support officer or helpdesk operator for Internet applications will be appreciated;
  • Experience in the delivery of training, presentations will be appreciated.

Benefits

We believe in rewarding talent and dedication. Here's what you can expect as part of our team:

  • Competitive full-time salary;
  • Private Health Coverage on the Company's group program;
  • Flexible Working Hours;
  • Top-of-the-Line Tools;
  • Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;
  • Career Growth: Work with some of the most innovative and exciting specialists in the industry;
  • Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.

If you want an exciting challenge, work with some of the coolest technologies, and enjoy your time doing it, then join us Submit your detailed CV in English, quoting reference:
(HSOIT/10/25)
.

You may also consider all our other open vacancies by visiting the career section of our website ) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.

EUROPEAN DYNAMICS (ED)
 ) is a leading European Software, Information, and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.) The company employs over 1100 engineers, IT experts, and consultants (around 3% PhD, 41% MSc, and 54% BSc). We design and develop software applications using integrated, state-of-the-art technology. Our current IT projects have a value exceeding 300 million EURO. EUROPEAN DYNAMICS is a renowned supplier of IT services to European Union Institutions, international organizations, European Agencies, and national government Administrations in 40 countries and 4 continents.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED)
 adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published at  By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line with the Policy.