3rd Level German Speaking IT Support
5 hours ago
Wir bei Resolve IT wachsen stetig und suchen Verstärkung für unser Team
Als
IT-Systemadministrator im 3rd-Level-Support
bist du bei uns angestellt, arbeitest jedoch eng mit einem unserer deutschen Kunden zusammen und unterstützt diesen bei der Lösung komplexer technischer Herausforderungen. Dabei übernimmst du Verantwortung dort, wo es technisch anspruchsvoll wird – und spielst eine Schlüsselrolle in der Stabilität und Weiterentwicklung der IT-Landschaften unserer Kunden.
Deine Aufgaben:
• Verantwortung im 3rd-Level-Support übernehmen – Analyse und Lösung komplexer Incidents
• Planung und eigenständige Umsetzung von IT-Infrastruktur- und Cloudprojekten
• Enge Zusammenarbeit mit dem 2nd-Level-Team und Unterstützung bei schwierigen Fällen
• Entwicklung neuer Lösungen und "Out-of-the-Box"-Denken
• Berücksichtigung von Technik UND Kundenanforderungen bei allen Maßnahmen
• Weitergabe von Wissen und Unterstützung beim Know-how-Aufbau im Team
• Aktive Mitgestaltung und Weiterentwicklung des Service-Portfolios (Fokus: Sicherheit, Skalierbarkeit, Zukunftsfähigkeit)
• Erstellung von Dokumentationen, Konzepten und technischen Reports
Dein Profil:
• Mindestens 6 Jahre Erfahrung in IT-Systemhäusern
• Fundierte Kenntnisse in:
Netzwerk (Firewall, VPN, Routing, Switching)
Microsoft-Technologien (SQL Server, Exchange, Terminalserver, Hyper-V, Failover)
Microsoft Cloud: Azure, Intune, Autopilot, IAAS, Conditional Access, Defender, hybride Umgebungen
Weitere Lösungen: z. B. Veeam, NinjaOne RMM, Mailstore, Proxmox, GitLab
Grundkenntnisse in Linux
• Erfahrung in Planung und Umsetzung von Projekten
• Sehr gute Deutschkenntnisse (C1) und gute Englischkenntnisse (B2)
• Analytisches Denken, Kommunikationsstärke und Lust auf Verantwortung
Wünschenswerte Zusatzkenntnisse:
• ITIL-Zertifizierung
• Erste Erfahrungen in der Automatisierung oder Skripterstellung
Was wir bieten:
• Freelancer bei Resolve IT
• Enge Zusammenarbeit mit deutschen Kunden und modernen Technologien
• Weiterbildungsbudget für deine fachliche Entwicklung
• Hybrides Arbeiten und flexible Arbeitszeiten
• Starker Teamspirit und ein Umfeld mit Humor, Know-how und Hands-on-Mentalität
Bewirb dich jetzt und werde Teil von Resolve IT
- Gemeinsam gestalten wir die Zukunft moderner IT-Infrastrukturen.
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