Software Support Specialist

2 days ago

Athens, Attica, Greece Elorus Full time €25,000 - €40,000 per year

About Elorus
Elorus delivers cutting-edge online financial management solutions designed for project-driven teams and small businesses around the world. Our all-in-one invoicing, time tracking, and expense management platform is trusted by thousands of users across diverse industries.

With over a decade of experience, we combine the reliability of a mature company with the drive for continuous innovation. We're a team of passionate professionals committed to building great software and delivering exceptional service.

About This Position
Are you passionate about technology and driven to solve real-world problems? We're looking for a Software Support Specialist to join our growing team

In this role, you'll be at the heart of our customer experience—investigating and resolving technical issues, providing feedback to our product team, and supporting developers using our public APIs.

What You'll Do

  • Provide technical support to customers via phone, email, and other channels.
  • Diagnose and troubleshoot software-related issues.
  • Log and track bugs using our internal project management system.
  • Collaborate with 1st level support to investigate customer-reported problems.
  • Communicate findings and insights to product owners.
  • Assist external developers using Elorus public APIs (e.g., ).
Requirements
  • Bachelor's Degree in Computer Science, Software Engineering, or related field.
  • Familiarity with SaaS platforms and REST APIs.
  • Experience in a technical support or helpdesk environment.
  • Strong verbal and written communication skills in both Greek and English.
  • Analytical mindset and strong problem-solving ability.
  • Empathetic and customer-focused attitude.

Preferred Qualifications

  • Experience working with or supporting APIs.
  • Ability to explain technical concepts clearly to various audiences.
  • Strong understanding and passion for technology.
  • Eagerness to learn and grow in a collaborative environment.
Benefits
  • Competitive compensation based on experience.
  • Fixed monthly meal allowances.
  • Private health insurance.
  • Hybrid work model (on-site & remote).
  • Access to the latest tools and continuous learning opportunities.
  • A modern and supportive workplace culture.

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