ERP Support Specialist

3 days ago

Athens, Attica, Greece JUST ONE Full time

The ERP Support Specialist is responsible for improving the ERP system based on given specifications, running diagnostics, resolving issues, and supporting the IT team in delivering high-quality service to internal users and contributing to the company's growth.

Responsibilities

  • Installing, configuring, and maintaining enterprise resource planning (ERP) software
  • Developing customizations and integrations to support business processes and new ERP functionalities based on certain specifications
  • Analyzing business processes to identify inefficiencies and workflow problems and recommending solutions
  • Monitoring system performance and troubleshooting issues; providing support to users; managing user permission and security
  • Creating reports and queries to support data analysis
  • Collaborating closely with the ERP vendor and external providers of software platforms to ensure systems availability and optimal performance
  • Creating and maintaining system and user documentation; training users
  • Participating in ad hoc projects and supporting other system projects as needed

Requirements

  • At least 4-5 years of similar experience administering an ERP system; Hands on experience with EnterSoft ERP is a must
  • Degree in Computer Science, Software Engineering, or other related disciplines
  • Hands on experience with SQL Server databases (Queries)
  • Ability to document processes and technical knowledge in clear, easily understood documentation (requirements, specifications, testing protocols)
  • Ability to estimate/forecast time to complete specified project tasks
  • Excellent interpersonal and organizational skills; ability to prioritize
  • Ability to work well in a team environment and present a professional demeanor

Benefits

  • Competitive compensation package
  • Career development and growth opportunitie

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