Digital Concierge Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An iconic hideaway on the glamorous Athens riviera, reborn. On the sophisticated Athens Riviera, at the tip of a pine-clad peninsula, Four Seasons offers the best of both worlds: a laid-back seaside escape just 30 minutes from the historical city centre. Discover the wonders of ancient civilization at the Acropolis, then return to Four Seasons to unwind and relax. Four Seasons Astir Palace Hotel Athens opened in March 2019 and provides a preferred address for both business and leisure travelers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. The Arion Hotel was built in 1967 and has 106 keys and 61 Bungalows, and the Nafsika opened in 1980 and has 136 keys. Under the same ownership is a large private beach club and marina. Nafsika is open through the year, while Arion and the bungalows operate eight months of the year. Adding to the complement of on-site F&B operations (8 Restaurants and Bars), there are also two third party restaurants on site.

About the role

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World's 50 Best Hotels ), we are seeking a highly engaged Digital Concierge Agent for the Season 2026 (minimum 6-7 months contract) .

What You Will Do

• Manage guest inquiries and requests via email, chat, and other digital Four Seasons Platforms to ensure personalized service and seamless experience.
• Serve as the primary point of contact for guests using the resort's app, including providing real- time assistance with bookings, recommendations, and updates.
• Coordinate dining, spa, and activity reservations for guests through digital platforms, ensuring timely confirmations and smooth scheduling.
• Ensure accurate logging of guest requests in the resort's digital systems.
• Communicate with vendors and partners following established guidelines and procedures to ensure seamless coordination of arrangements.
• Handle emails and chat messages with a strategic approach, ensuring all correspondence is organized, tracked and documented at all times.
• Leverage guest profiles and preferences to anticipate needs and customize recommendations for their stay.
• Identify opportunities to promote resort services, upgrades, or experiences through engaging and persuasive digital communication.
• Proactively address any digital service issues or guest concerns with efficiency and professionalism, ensuring guest satisfaction.
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibitions, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Is knowledgeable about transportation options within the city as well as all air and rail transportation options.
• Stay informed regarding new restaurant openings, popular dining spots and local attractions to offer expert recommendations.

What You Bring

• A High School Diploma or Bachelor's Degree is required.
• Applicants must have European Passport or the legal right to work in Greece .
• Fluency in English is essential. Proficiency in Greek is an advantage.
• Previous experience in a similar role is an advantage.

What We Offer

• Competitive Salary and comprehensive Benefits Package.
• Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services.
• Ticket Restaurant monthly allowance of €100.
• Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests.
• Employee Recognition Program.
• Opportunities for Global Travel th rough Task Forces and Transfers
• Access to Four Seasons global Training & Development.

Schedule & Hours

• Summer Seasonal Job - 5 working days per week, with 2 days off.
• Schedule is changing every week according to business needs.

If you're ready to be part of a season filled with growth, camaraderie, and unforgettable experiences, we want to hear from you