Croatian Speaking Travel Support Agent

1 day ago

Athens, Attica, Greece Kats Recruitment Full time


Croatian Travel Support Agent

Location: Remote within Greece or Office-based in Athens

Employment type: Full-time, rotating shift coverage (mornings, afternoons, weekends)

Immediate start: Yes for candidates eligible to work in Greece

About Us

At Kats Recruitment we partner with progressive BPO/outsourcing operations that service the travel and hospitality sector. Our client serves international accommodation partners and needs dynamic Croatian-speaking Support Agents to join their team in Greece.

What Youll Be Doing
  • Handling incoming contacts from clients and hotel/accommodation partners via phone, chat or email.
  • Responding (quickly and accurately) to queries about room modifications, rates, availability, key tools/extranet usage and partner needs.
  • Using internal systems and processes to provide valid, complete and up-to-date information.
  • Ensuring a first-class experience for clients and partners; maintaining a positive partner-facing service standard at all times.
  • Continuously developing your product/service knowledge to enhance your support capability.
What Were Looking For
  • Native or fluent Croatian (spoken & written) AND fluent English (minimum B2 level).

  • Tech-savvy, comfortable with MS Office and digital support tools.

  • Willing and able to work rotating shifts including mornings, weekends and afternoons.
  • Based in Greece (already living here) or able to relocate immediately under short notice.
  • Must be an EU citizen or hold a valid Greek work permit only applications meeting this eligibility will be considered.
  • Excellent communication skills, strong problem-solving ability and a keen customer-service mindset.
What Youll Get
  • Competitive salary package, aligned with your experience and performance.

  • 25 days annual leave.

  • Meal allowance.

  • Friendly, creative and multicultural team environment.

  • Opportunities for professional growth and development.

We look forward to receiving your application and discovering how youll be a perfect fit for this role

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