Croatian Speaking Travel Agent

We are seeking highly motivated and customer-focused individuals to join our team as a Remote Customer Advisor for a leading global online travel and reservation service project. This role is a fantastic opportunity to work from the comfort of your home, supporting customers across the Croatian market. You will act as the primary point of contact, ensuring a seamless and positive experience for users utilizing the platform for their accommodation and travel needs.

Prior experience in a customer service environment is beneficial, but not strictly required. We welcome candidates who possess a passion for problem-solving, a commitment to excellent service, and the required language skills.

Key Responsibilities

As a Croatian-Speaking Customer Advisor (Travel Agent), your main duties will include:

• Handling Inquiries: Manage a high volume of inbound and outbound customer contacts (via phone, email, and live chat) in Croatian and English.
• Issue Resolution: Efficiently and empathetically resolve customer queries and concerns related to bookings, modifications, cancellations, payment processing, and general platform use.
• Product Knowledge: Develop and maintain in-depth knowledge of the client's platform, policies, and procedures to provide accurate and comprehensive information.
• Documentation: Accurately document all customer interactions, feedback, and resolution steps in the Customer Relationship Management (CRM) system.
• Quality Assurance: Maintain the highest standards of professionalism and communication quality in every interaction, adhering to Service Level Agreements (SLAs).
• Collaboration: Work collaboratively with team members and supervisors to identify emerging issues and contribute to continuous improvement initiatives.

Required Qualifications & Skills Language Proficiency (Mandatory)

• Croatian: Fluent/Native proficiency (C2 level). Must be able to communicate clearly and professionally, both written and verbally.
• English: Upper-Intermediate proficiency (B2 level minimum). Required for training, internal communication, and documentation.

General Requirements

• Must be legally authorized to work remotely within Greece and possess stable internet connectivity.
• Strong verbal and written communication skills in both required languages.
• Excellent active listening, empathy, and organizational skills.
• Ability to work independently and manage time effectively in a fast-paced, remote environment.

Compensation & Benefits

We believe in rewarding our employees competitively and supporting their well-being and career growth.

Salary & Compensation

• Competitive Salary Package that reflects your language skills and market standards.
• Performance-based bonuses and incentives.

Comprehensive Benefits

• Health Insurance: Comprehensive private health care coverage.
• Life Insurance: Financial security provided through life insurance coverage.
• Career Growth: Clear pathways for professional development, vertical promotion, and internal mobility within the company.
• Additional Perks: Employee discounts, referral programs, and access to wellness initiatives.

Remote Work Setup

The company provides all necessary technical equipment, including a laptop, headset, and other tools required to perform the job effectively from your remote location in Greece.

Relocation Package (For Candidates Moving to Greece)

To assist non-resident candidates transitioning to Greece, we offer a comprehensive relocation package:

• Flight Ticket Reimbursement: We will reimburse the cost of your initial flight to Greece.
• Accommodation Support: Four (4) weeks of complimentary hotel accommodation upon arrival to help you settle in and secure long-term housing.

Why Join Us?

This is an opportunity to join a diverse, multinational team supporting one of the world's most recognizable travel services. You will receive extensive training to succeed in your role and become a customer experience expert, all while enjoying the flexibility and comfort of working from home in Greece. Apply today to start your international customer service career

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