Czech Speaking Customer Support for Online Auction
5 days ago
Patrique Mercier Recruitment FR is focused on connecting talented professionals with rewarding job opportunities. We are currently seeking a Czech Speaking Customer Support Representative for our Online Auction & Bidding Platform Department. This role is perfect for individuals who are enthusiastic about e-commerce and online platforms and who have a strong passion for providing excellent customer service.
Responsibilities- Provide exceptional customer support to Czech-speaking clients regarding the online auction platform via phone, email, and chat.
- Assist customers with inquiries related to account management, bidding processes, and auction guidelines.
- Effectively resolve customer issues and complaints to ensure a seamless bidding experience.
- Document all customer interactions and follow up on outstanding issues promptly.
- Collaborate with internal teams to address complex customer inquiries and issues efficiently.
- Stay updated on platform features, changes, and updates to provide accurate information to customers.
- Gather customer feedback to enhance service quality and improve the overall user experience.
Requirements
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, preferably within online platforms or e-commerce.
- Strong communication skills with a focus on customer engagement and satisfaction.
- Detail-oriented and capable of multitasking in a dynamic environment.
- Proficient in using CRM systems and standard office software.
- Excellent problem-solving skills and ability to think critically.
- Willing to work flexible hours, including weekends and holidays if required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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