Czech Speaking Customer Support for Online Auction

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is focused on connecting talented professionals with rewarding job opportunities. We are currently seeking a Czech Speaking Customer Support Representative for our Online Auction & Bidding Platform Department. This role is perfect for individuals who are enthusiastic about e-commerce and online platforms and who have a strong passion for providing excellent customer service.

Responsibilities
  • Provide exceptional customer support to Czech-speaking clients regarding the online auction platform via phone, email, and chat.
  • Assist customers with inquiries related to account management, bidding processes, and auction guidelines.
  • Effectively resolve customer issues and complaints to ensure a seamless bidding experience.
  • Document all customer interactions and follow up on outstanding issues promptly.
  • Collaborate with internal teams to address complex customer inquiries and issues efficiently.
  • Stay updated on platform features, changes, and updates to provide accurate information to customers.
  • Gather customer feedback to enhance service quality and improve the overall user experience.

Requirements

  • Fluency in Czech and English, both written and spoken.
  • Experience in customer service, preferably within online platforms or e-commerce.
  • Strong communication skills with a focus on customer engagement and satisfaction.
  • Detail-oriented and capable of multitasking in a dynamic environment.
  • Proficient in using CRM systems and standard office software.
  • Excellent problem-solving skills and ability to think critically.
  • Willing to work flexible hours, including weekends and holidays if required.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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