French Speaking Banking Industry Support Agent
5 days ago
Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a French Speaking Banking Industry Support Agent in our Athens office. We are looking for passionate individuals who excel in customer service and have an interest in the banking sector. In this role, you will provide support to French-speaking customers regarding their banking inquiries, assist with problem resolution, and ensure a seamless banking experience. If you thrive in a fast-paced environment and enjoy helping others, we encourage you to apply
Responsibilities- Provide outstanding customer support through various communication channels, including phone, email, and chat.
- Assist customers with inquiries related to banking services and products.
- Handle and resolve customer complaints efficiently to ensure satisfaction.
- Educate customers on available banking offerings and their benefits.
- Maintain accurate records of customer interactions within the CRM system.
- Collaborate with team members to enhance service quality and improve customer experience.
- Stay informed about banking regulations and product knowledge to provide accurate support.
Requirements
- Fluency in French (both spoken and written) is required.
- Strong written and verbal communication skills.
- Previous experience in customer service, particularly in the banking industry, is preferred.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Able to work both independently and as part of a team.
- Familiarity with banking products and services is a plus.
- Willingness to work onsite in Athens.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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